Northwestern Medicine · 4 hours ago
Concierge Full Time Days
Lake Forest, IL
Full-time
Onsite
New Grad, Entry Level
0+ years expNorthwestern Medicine is a leader in the healthcare industry dedicated to providing patient-first care. The Concierge role involves greeting and assisting patients and visitors, coordinating their needs, and ensuring a positive experience at the hospital. Responsibilities include managing visitor flow, providing information, and supporting various departments within the healthcare system.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Greets all visitors and patients, determines their needs; issues hospital identification; directs, escorts or assists them appropriately, exemplifying the highest standards of customer service and the hospital’s Patient’s First philosophy
Assists patients for clinic-side, outpatient, department needs, inpatient, and alternate locations
Communicates directly with physicians, physician offices, charge RNs, Nurse Operation Leaders, security, and other departments as needed to ensure new meetings, patient needs, visitor needs, privacy, and safety concerns are handled promptly and thoughtfully
Assesses wheelchair needs of incoming patients and visitors for internal needs and utilizes transport, appropriate services, volunteer services, or self to assist person to location
Notifies appropriate parties when visitors or outside vendors arrive for meetings
Answers, screens and directs incoming calls
Provides information, resolves problems and communicates as needed
Assists with preparation of mailings for the department
Distributes standard materials to visitors including forms, brochures, and other information about the department or organization. This includes the Guest Guides as a department resource, and the flower guides as well as hoteling options nearby
Assists with updating training and procedure manuals for concierge areas
Maintains current census, keeps current count of visitors that approach the desk and maintains an up-to-date physician guide, and contacts independent offices and offsite offices for necessary patient and visitor wayfinding
Monitors visitors and coordinates with security to help prevent the spread of the flu through visitor restriction
Open and closes the Concierge desks, and maintains an OB Stat kit for emergent needs
Logs all deliveries to patients
Trains new desk volunteers
Checks in all interview candidates and connects with interviewer for new candidate experience in coordination with HR
Reviews Press Ganey patient comments, and logs Press Ganey Point of Care comments for appropriate change, follow-up, and improvement methods for department and house
Applies visitor wristbands under the department guideline for the wristbands for all inpatient areas and ED and does specific monitoring around patients with visitor restrictions and women’s services
Recognizes and facilitates difficult customer situations appropriately, using NM resources for timely resolution – understands when to escalate issues or problems
Provides information regarding campus, walking paths, boardwalk, cafeteria, appointments, etc. to patients and visitors as needed
Schedules meeting rooms for administration and C-Suite executives
Assists with projects for leadership Director level and above as needed, and with volunteer projects
Puts together presentation documents and prepares conference rooms
Assures that patients with communication needs are identified interactions are handled appropriately
Serves as an expert resource in way finding and office identification and map tools
Utilizes Press Ganey tools, supply ordering, POs, and appointment scheduling, Resource Scheduler, Outlook, and all NETs, Service Now, and MY HR applications for prompt action, response, and assistance
Troubleshoots technical and environmental issues through the house that are brought to their attention or seen, escalating to the Help Desk, Engineering, and Environmental when appropriate
Communicates customer satisfaction issues to appropriate individuals
Provides ideas for process improvements within departments
Participates in departmental quality improvement activities
Other duties as assigned
Qualification
Required
High School Diploma or GED
0-2 years of related work experience required, ideally customer service and front-line concierge experience, and medical environment is a plus
Computer data-entry/typing experience
Excellent communication skills, outgoing, friendly and love to work with the public
Must be able to perform basic mathematical functions, read and write in English
Interacts in a customer-focused and compassionate manner to ensure that patients and their representative's needs, visitors' needs, and staff's needs are met
Preferred
Additional education
Customer Service experience
1 year experience in healthcare
Additional Language skills
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
Near North Health
2025-12-01
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2025-11-18
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