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Oldcastle APG · 3 hours ago

Customer Service Representative

Longwood, FL

Full-time

Onsite

New Grad, Entry Level

Oldcastle APG is North America's leading provider of innovative outdoor living solutions. They are seeking a Customer Service Representative responsible for answering product inquiries, taking customer orders, and coordinating delivery while providing support to both customers and sales representatives in a fast-paced office environment.

Building MaterialConstructionHome ImprovementManufacturing

Responsibilities

Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations

Provide information about products and generate price quotations and generate sales orders in a timely manner

Refer to product catalogs and specification guides to determine related product uses and applications

Provide support to outside sales force

Review job plans and bidding documents for quotes and developing project summaries for outside sales personnel

Investigate and research all customer inquiries and concerns and follow-up promptly with the customer

Help customers with design ideas/problems; provide customer feedback to management

Retrieve information for Credit Department when needed

Follow all safety regulations

Other duties may be assigned as needed

Qualification

Sales experienceMicrosoft OfficeMulti-line phone systemOrganizational skillsBasic mathMulti-taskingTeamworkProblem solvingAttention to detail

Required

High school diploma or equivalent

Must have some previous sales experience, preferably in the construction industry

Experience with Microsoft Office

Ability to work in a team based environment

Ability to do basic math

Good organizational and problem solving skills

Experience with multi-line phone system

Attention to detail

Ability to multi-task in a fast paced environment

Benefits

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

Company

Oldcastle APG

Oldcastle APG is a manufacturing company that supplies a wide variety of masonry and hardscape products to various customers. It is a sub-organization of Adams Products Company.

Founded in 1978