CornerStone Technology Talent Services ยท 2 hours ago
Information Technology Support Technician
Dallas, TX
Contract
Hybrid
Entry Level
$19/hr - $21.75/hr
1+ years expCornerStone Technology Talent Services (TTS) is seeking a hands-on Tier 1 IT Support Technician for a short-term contract engagement supporting end users and foundational IT operations. This role is ideal for someone who enjoys solving day-to-day technical issues, supporting users remotely, and assisting with onsite device and deployment tasks as needed.
Staffing & Recruiting
Hiring Manager
John Briggs
Responsibilities
Provide Tier 1 helpdesk and break/fix support for hardware, software, and workstation-related issues
Support end users remotely using TeamViewer and assist onsite when required
Help with device readiness tasks such as imaging, joining machines to the domain, and preparing equipment for deployment
Assist with user account support and access issues, escalating higher-level changes as appropriate
Perform basic network troubleshooting including connectivity checks and common command-line tools (e.g., ipconfig, ping, tracert, ipconfig /flushdns)
Identify and report potential security concerns such as phishing attempts or suspicious endpoint behavior, escalating to senior IT resources for investigation and response
Track and respond to incoming user requests through a structured intake process (shared mailbox and request form workflow)
Qualification
Required
1+ years of experience in Helpdesk, Desktop Support, or IT Support (or equivalent hands-on experience)
Working knowledge of Windows OS support, basic installs/configuration, and general troubleshooting
Familiarity with Active Directory for basic user support (password resets, account lookups, access troubleshooting)
Understanding of TCP/IP fundamentals and basic network troubleshooting
Experience using remote support tools (TeamViewer or similar)
Strong communication skills and ability to manage multiple user requests with professionalism
Comfortable working in a hybrid environment with occasional onsite support and deployments
Company
CornerStone Technology Talent Services
CornerStone Technology Talent Services (TTS) delivers scalable IT hiring, government workforce solutions, and executive search with precision.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase