❤️HEART OF FLORIDA HEALTH CENTER · 2 hours ago
Patient Service Representative - Bilingual
Ocala, FL
Full-time
Onsite
Entry Level
1+ years expHeart of Florida Health Center is a healthcare provider focused on delivering quality services to its patients. They are seeking a Bilingual Patient Service Representative responsible for greeting patients, managing patient registrations, and maintaining accurate patient records while ensuring a high standard of customer service.
Health CareHospitalPersonal HealthPrimary and Urgent Care
Responsibilities
Expected to provide quality customer service in a friendly, professional, and courteous manner
Must accurately perform job duties at a Center with scheduling templates
Participate in team meetings to communicate and address patient care and operational requirements
Demonstrate the ability to work in a team-based environment to complete organizational goals
Maintains confidentiality of patient information, always adhering to HIPAA standards
Greets patients and visitors in a friendly, professional manner to ensure the best possible patient experience
Resolve patient requests, questions, and complaints, frequently requiring analysis of situations to determine the best use of resources
Attempts to de-escalate situations to the best of their ability
Provide prompt and accurate service to promote patient loyalty
Obtain accurate patient demographic information and Pharmacy of choice
Educates patients on the availability and cost savings utilizing HFHC Pharmacy services
Copy insurance cards/driver's licenses
Educates and encourages all HFHC patients to utilize Patient Portal
Keep the patient apprised of wait times
Collect applicable co-pays
Verifies patient insurance coverage
Accurately schedule all patient appointments
Record all cancellations and No Show
Accept and post patient payments to the computer accurately. Provides a receipt to every patient
Ensures all kiosk data and images are updated and imported during the visit
Ensures all patient documentation is properly archived (scanned) in the EHR and fulfilled completely by the patient
Answer telephones; transfers call to appropriate staff
Throughout the day, clears any voicemails and return calls by the end of the business day
Take messages and place them in designated areas of the software
Answer phone queries from other facilities
Demonstrate practical knowledge in the use of the computer terminal
Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles, sliding fee scale, and eligibility for payment plans
Contact patients for payment plans (as required)
Addresses all billing alerts and updates EMR as required
Assist patients with Medicaid eligibility applications and/or other payer programs
Respond to questions regarding patient balances, collections, and insurance
Generates end-of-day closing reports and procedures. Balances cash, checks, and credit card charges. Prepare a deposit packet in the facility safe for the finance department review
Completes pre-visit process daily. Ensures insurance eligibility is ran utilizing IE, Availity, TriZetto or Medicaid Portal if necessary to verify eligibility/copay information
Maintain supplies required for downtime procedures
Open and sort mail daily
Scan medical records requests to Scan Stat
Reports any broken or dangerous equipment, facility equipment, computers, or computer programs not working to the immediate supervisor
May be required to travel to other CHC locations
Perform other duties as assigned or necessary
Qualification
Required
Bilingual required
Proficient with software applications and general computer knowledge
Must have excellent verbal and written communication skills
Must have excellent interpersonal and customer service skills
Must demonstrate a strong bias toward service, quality, and customer satisfaction
Ability to handle multiple tasks in a fast-paced environment and control stressful situations
Uses good judgment and demonstrates a sense of appropriateness
Preferred
High school Diploma with one year of experience in medical/hospital/business setting preferred
Company
❤️HEART OF FLORIDA HEALTH CENTER
Heart of Florida Health Center, formerly known as Community Health Services, became a Federally- Qualified Health Center (FQHC) in March 2009 with the addition of dental and behavioral health services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rebecca Torres-Martínez
SR Executive to Chief Executive Officer, Board of Directors & Leadership Team
Dana Schultz
CFO
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