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LifeNet Health · 3 hours ago

Supervisor, Donor Center

United States

Full-time

Remote

Mid, Senior Level

$66K/yr - $110K/yr

3+ years exp

LifeNet Health is dedicated to saving lives and restoring health through innovative solutions. As a Supervisor for the Donor Center, you will oversee daily operations, ensuring quality service and compliance while leading a team to achieve operational goals.

CharityHealth CareMedicalMedical DeviceNon Profit

Responsibilities

Responsible for all Donor Center staff on shift serving as a key decision maker for all clinical and research tissue screening, referral, and authorization needs

Participates and assists team with tissue screening, referral, and authorization as needed when daily activity increases beyond the capacity of the shift’s assembled team

Facilitates escalation process for complex medical cases to appropriate channels

Provides guidance for complex case management and serves as the beginning level of the escalation process

Reviews all cases prior to closing to ensure errors in documentation are caught and addressed, appropriate dispositions for cases are chosen, and ensure there are no missed donation opportunities to include research

Assists with scheduling shipments for clinical and non-clinical tissues

Provides oversight of managing shipment, tracking and trace exception errors

Assists with partner referrals and screenings as needed

Provides oversight to Donor Center staff by supervising, guiding, and directing employees to be effective team members to ensure achievement of the strategic and operational goals established by leadership

Conducts annual performance evaluations for direct reports

Evaluates staff performance to ensure adherence to departmental quality Standard Operating Procedures

Reviews and complete all timesheet/payroll needs for direct reports

Assists leadership with development and subsequent compliance with departmental policies and procedures in addition to compliance with industry standards and regulations

Assists leadership in addressing employee related issues and coaching staff up to realize full potential

Initiates and investigates the Donor Center response for complaints and errors/accidents, directing initial corrective and preventative actions

Qualification

Supervisory ExperienceCTBS CertificationTissue Banking ExperienceMS Office ProficiencyHealthcare Call Center ExperiencePeople DevelopmentRelationship ManagementProblem ResolutionCommunication SkillsAttention to DetailLeadership SkillsTime Management

Required

High School Diploma or GED

TWO (2) years Supervisory/Management experience (to include Senior Donation Coordinator or Preceptor)

THREE (3) years Related work experience in tissue banking, medical device, organ procurement, or related field

CTBS Certification

Successfully signed off on all Donor Center Front Line Roles (Approaching families for donation, screening with partners, referrals from healthcare partners, and logistics)

Preferred

Associate or Bachelor's Degree – Business Management, Life Sciences, or related field

FOUR (4) years Supervisory/Management experience

FIVE (5) years Related work experience in tissue banking, medical device, organ procurement, or related field

TWO (2) years Healthcare call center experience

Benefits

Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.

Profit Sharing Plan- Share in the success you help create.

403(b) Retirement Plan- Invest in your future with confidence.

Paid Parental Leave- 6 weeks to bond with your newest family member.

Corporate Sponsored Events- Celebrate milestones and build connections.

Generous Paid Time Off- Because balance matters: 18 vacation days (based on position, tenure, and state laws), 9 sick days (subject to local and state regulations), 9 holidays (7 standard + 2 floating)

Flexible Work Program- For approved roles, how and where you perform best.

Tuition reimbursement- We invest in your growth and education.

Career & Leadership Development- Expand your impact and potential.

Wellness Program- Prioritize your health with holistic resources.

Employee Assistance Program (EAP)- Support for you and your household.

Incredible teammates- Collaborate with passionate, dedicated professionals.