Corestaff Services · 1 hour ago
Repurchase Process Coordinator
Atlanta, GA
Contract
Onsite
New Grad, Entry Level
$51K/yr - $56K/yrCorestaff Services is the official MSP resourcing partner for Porsche Cars North America, providing contractor positions for their nationwide contingent workforce program. The Repurchase Process Coordinator will provide clerical support for the repurchase process and assist the Customer Relations team with various tasks as needed.
Staffing Agency
Hiring Manager
Tori Barton
Responsibilities
To assist the Customer Dispute Resolution Manager (CDRM) in the various day-to-day duties, included but not limited to:
Working with vendor to manage and maintain reporting of inventory PCNA vehicle inventory
Creating cases in Porsche’s CRM system in accordance with Customer Relations Procedures for each demand or arbitration received
Sending acknowledgement letters and emails to customers and attorneys upon receipt of demands or for confirmation of Final Repair Attempt dates
Drafting and sending out offer letters to customers and attorneys
Contact for opposing counsel in case negotiation
Completing disposal paperwork for each repurchase demand
Terminating customer’s ownership in Porsche’s CRM system upon the completion of a repurchase
Assisting with the deletion of customer data through PCNA’s systems and vendors
Creating and assigning cases for the purpose of repurchase prevention
Tracking and maintaining an accurate list of surrendered cases and collaborating with PFS to effectively bring claims to account closure
Providing proof of compliance regarding arbitration matters
Supporting check request procedure for all Repurchase/Replacement Vehicles and settlements
Supporting the Legal Department with acquiring appropriate documentation and case disposal
Supporting CDR Manager day-to-day duties as it relates to case resolution
Assist the Customer Relations Department with other clerical needs as required. Including but not limited to:
Receiving and distributing mail as well as sending packages out as required
Completing and submitting Porsche Driver’s Selection orders from the Porsche Contact Center
Setting up meetings and organizing department events
Compiling monthly reports for various projects
Serving as backup for the Customer Relations Administrative Coordinator & Repurchase Claims Coordinator
Assisting with other ad hoc projects as needed
Qualification
Required
High School Diploma or higher
Strong excel skills
Extremely detail oriented
Keen organizational and prioritization skills
Quick learner who is flexible in taking on new tasks
Preferred
Some college preferred
Some automotive knowledge a plus
Paralegal certificate or some type of legal training or experience preferred
Benefits
Medical, Dental, and Vision coverage
Company
Corestaff Services
Corestaff recruits and staffs essential operational support positions, from the production floor to the executive suite.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2024-06-04
Company data provided by crunchbase