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STP Investment Services · 2 hours ago

Head of Human Resources

West Chester,PA,US

Full-time

Onsite

Director/Executive

10+ years exp

STP Investment Services is a premier, tech-enabled financial services provider, delivering a comprehensive line of investment middle-office operations outsourcing. The Head of Human Resources will serve as a hands-on, senior HR leader responsible for running the core HR function, ensuring compliance, managing the HR team, and providing strategic support to executive leadership.

Financial Services

Responsibilities

Lead and manage the existing HR team across the U.S. and India

Ensure reliable execution of day-to-day HR operations, including payroll coordination, benefits administration, onboarding, offboarding, and personnel records

Establish clear accountability, workflows, and service levels within the HR function

Act as the 'point person' for escalated HR issues requiring executive judgement

Serve as a trusted advisor to the President and executive leadership team

Prepare HR-related materials for Board meetings if needed (workforce metrics, compliance matters, talent risks, compensation topics)

Support leadership in sensitive employee matters, organizational changes, restructurings, and performance issues

Provide practical, business-minded guidance

Own employee relations across the organization, including investigations, disciplinary actions, terminations, and dispute resolution

Ensure consistent, fair, and legally sound application of company policies

Advise managers on performance management, corrective action, and termination decisions

Partner with legal counsel as appropriate on complex or high-risk matters

Oversee employee benefits programs (medical, dental, vision, retirement, leave programs) with a focus on compliance, cost control, and employee clarity

Manage onboarding and offboarding processes to ensure accuracy, compliance, and a professional employee experience

Coordinate with finance and payroll partners on compensation administration and changes

Ensure documentation and processes meet audit and regulatory expectations

Ensure compliance with all applicable employment laws and regulations across U.S. federal, state (including Pennsylvania), and local jurisdictions

Oversee HR compliance for India operations in coordination with local management, advisors and leadership

Maintain employee handbooks, policies, and procedures; ensure updates are implemented and communicated effectively

Proactively identify HR-related risks and address them before they escalate

Talent acquisition oversight and coordination (strategy execution, not volume recruiting)

Training and development initiatives where clearly aligned with business needs

Select HR analytics and reporting as requested by leadership

Qualification

HR OperationsEmployee RelationsCompliance ManagementLeadership ExperienceBusiness AcumenFinancial Services ExperienceHR Management SoftwareOrganizational Change ManagementDetail-orientedCommunication Skills

Required

Bachelor's degree from an accredited university in Human Resources, Business Administration, or a related field preferred or equivalent combination of education and experience

Minimum of 10+ years of progressive HR experience, including in leadership roles

Strong business acumen with the ability to balance employee considerations with operational and financial realities

Deep experience in employee relations, compliance, and core HR operations

Proven ability to operate effectively in a private, sponsor-owned environment or similarly discipled business setting

Philadelphia-area based with the ability to be present on-site

Practical, steady, and credible

Comfortable handling sensitive, high-stakes employee matters

Confident operating with senior executives

Detail-oriented, organized, and compliance focused