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Flexcar · 2 hours ago

Member Concierge

Nashville, TN

Full-time

Onsite

Entry Level

$22.50/hr - $22.50/hr

1+ years exp

Flexcar is completely reimagining car ownership by offering the world’s first month-to-month car lease with included insurance and maintenance. As a Member Concierge, you will play a vital role in delivering exceptional customer experiences and ensuring seamless interactions for Flexcar members.

AutomotiveCustomer ServiceRetail

Responsibilities

Deliver Outstanding Service: Provide top-notch support to members throughout their Flexcar journey—from ordering and picking up to delivery, driving, and returning their vehicles

Resolve Issues: Troubleshoot and efficiently address any order or vehicle-related concerns, prioritizing member satisfaction and swift resolution

Maintain Quality Standards: Ensure each vehicle meets Flexcar’s high-quality standards by participating in pre-delivery cleaning and preparation

Utilize Technology: Leverage company systems to manage member interactions, track progress, and keep accurate records

Become a Product Expert: Gain in-depth knowledge of our services and stay updated on the latest features and processes to assist members effectively

Create Welcoming Experiences: Greet members warmly upon their arrival or delivery, providing information about our offerings and fostering a friendly atmosphere

Collaborate Across Teams: Work closely with customer care, security, and other departments to ensure a cohesive member experience

Drive Process Improvement: Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations

Embrace Versatility: As part of a small market operation, be ready to take on additional responsibilities as assigned by your manager

Qualification

Customer Service ExperienceCommunication SkillsProblem-SolvingTech-SavvyAttention to DetailMultitasking AbilityListening SkillsCase ManagementAdaptabilityCollaboration

Required

1-2 years in a customer service role, ideally within a fast-paced environment

Exceptional interpersonal and communication abilities

Strong analytical skills to navigate challenges and make informed decisions

Proficient in computer skills and quick to learn new software systems

A passion for delivering outstanding service and exceeding member expectations

Skill in managing multiple tasks and prioritizing effectively under pressure

Willingness to operate vehicles and work in various weather conditions, including evenings, weekends, and holidays, as needed

A keen eye for detail, ensuring that all member requests are addressed thoroughly

Strong listening abilities to identify member needs and provide tailored solutions

Track support cases diligently, ensuring timely resolutions and effective follow-up

Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions

Willing to drive up to 90% of time for deliveries

At least 21 years or older with a valid driver's license and an acceptable driving record (per company standards)

Benefits

Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 60 hours of Sick time.

401(k) with company match from day one of hire

Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one

Discounted employee rate on Flexcar products and no annual membership fee

Weekly Pay

And other amazing perks!