PetSmart · 3 hours ago
Retail Operations Supervisor
Littleton, CO
Full-time
Onsite
Entry, Mid Level
2+ years expPetSmart is a company dedicated to creating meaningful experiences for pets and their families. The Retail Operations Supervisor is responsible for driving operational excellence in stores, overseeing associates, managing inventory, and ensuring a safe and organized environment.
E-CommercePetRetailRetail TechnologyTraining
Responsibilities
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions
Delegate and validate completion of daily tasks
Leads and directs associates when acting as the leader on duty
Address and administer associate complaints and grievances
Recognizes and celebrates associates driving overall associate engagement
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups
Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns
Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies
Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise
Completes monthly live cycle counts, addresses discrepancies
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets
Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store
Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed
Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period
Qualification
Required
2+ years of retail supervisory experience in a customer-focused environment
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications
Strong written and verbal communication skills
Ability to react under pressure and maintain composure
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout
Benefits
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Company
PetSmart
PetSmart is an e-commerce business that offers pet supplies, medications, grooming solutions, and adoption services.
10001+ employees
H1B Sponsorship
PetSmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (33)
2022 (5)
2021 (3)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$2.71BKey Investors
Apollo
2025-08-08Debt Financing· $2.7B
2023-07-24Secondary Market
2014-11-18Acquired
Leadership Team
Ken Hicks
CEO
Alan Schnaid
EVP and Chief Financial Officer
Recent News
Canada NewsWire
2025-11-14
2025-11-04
Company data provided by crunchbase