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Kimball Electronics · 1 hour ago

IT System Support Specialist

United States

Full-time

Remote

Entry Level

$50K/yr - $60K/yr

2+ years exp

Kimball Electronics is a company committed to providing reasonable accommodations for individuals with disabilities. They are seeking an IT System Support Specialist to manage and escalate IT/Cybersecurity incidents and provide identity and access management support while fostering a collaborative work environment.

ElectronicsManufacturing

No H1B

Responsibilities

Learn KEI Guiding Principles, philosophies, and cultural attributes

Develop technical relationships with key IT contacts

Build and maintain business relationships with Business Unit contacts

Learn key troubleshooting and procedures from KESC/Cybersecurity personnel

Understand our KEI incident response plans and processes to address potential threats

Learn KEI standards, procedures, and processes to uncover, resist and recover from security incidents in alignment with enterprise ISMS

Develop skills to document all reported and monitored issues into our knowledge base systems

Training involving Level 2 operations, monitoring, and dispatch support for enterprise computing infrastructure and network

Develop skills for access management requests and user onboarding/offboarding administration

Learn and Develop skills to provide Triaging to Cybersecurity related events and incidents

Assist SOC team in Triage remediations efforts and provides guidance

Learn remediation strategies to address vulnerabilities and reduce attack surface and overall cyber risk

Supports compliance and risk management activities according to our ISMS

Participate in incident response support, Including communication and assistance alongside escalated KEI IT Support

Participates in IT Projects and Meetings

Provide Level 2 operations, monitoring & dispatch support for enterprise computing infrastructure and network

Document all reported or monitored problems and resolutions in knowledge management system

Escalate problems to other Level 2 or Level 3 IT support functions when unable to resolve within KESC

Monitor, accept and transfer open work requests or support issues between the other regional IT teams

Triage SOC related events, incidents and provide support to SOC analyst

Follow up with Level 1 support on status of problem and ensure satisfaction with resolution

Recognize issue trends and facilitate corrective and preventative analysis

Observes network and security events and uses discretionary authority for cybersecurity incident event reporting and escalation

Processes emergency inactivation of User ID accounts in support of employee separation notifications

Collects intrusion artifacts (e.g., source code, malware, trojans) and uses discovered data to assist with mitigation of potential cyber incidents within the enterprise

Assists with coordinating cyber incident response functions

Monitors external data sources (e.g., cyber defense vendor sites, Computer Emergency Response Teams, Security Focus) to maintain currency of cyber threat conditions and communicating which security issues may have an impact on the enterprise

Receive and analyze network alerts from various sources within the enterprise and determine possible causes of such alerts

Write and publish initial incident reports and escalate reports to higher constituencies

Fulfills access management requests and administration, including onboarding access support, position transfers, offboarding

Provides technical support for access reviews of individuals and IT resources

Assist in after hours on call support

Participate in Special IT projects and meetings

Qualification

WindowsActive DirectoryAzure Active DirectoryMulti-factor AuthenticationMicrosoft Identity ManagementInformation SecurityNetwork SystemsUnix/LinuxTroubleshooting skillsInformation security certificationsHandle prioritiesProject management experienceCommunication skills

Required

a positive attitude, excellent communication skills, ability to handle multiple priorities and effectively transform business needs into technical solutions

a degree from an accredited university or college or have at least 2 years overall work experience in a Desktop or Cybersecurity role