Diné Development Corporation · 2 hours ago
IT Support Specialist
United States
Full-time
Remote
Senior Level
6+ years expDiné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. They are seeking an IT Support Specialist to provide enterprise-level technical support and troubleshooting within the Defense Logistics Agency's Critical Cloud and Infrastructure Support program, ensuring compliance with cybersecurity policies and assisting end users effectively.
Executive Office
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical support for end users, including installation, configuration, troubleshooting, and maintenance of hardware and software
Diagnose and resolve incidents related to desktops, laptops, peripherals, operating systems, and enterprise applications
Install, configure, and maintain Windows and Linux operating systems in accordance with DLA standards
Perform backup and recovery operations and assist with system restoration activities
Document incidents, service requests, resolutions, and procedures using approved ticketing systems
Assist users with account management, access issues, and basic cybersecurity awareness
Coordinate with systems administrators, network engineers, and cybersecurity teams to resolve escalated issues
Monitor system alerts and logs, escalating issues as required to ensure timely resolution
Support deployment of new hardware, software updates, and system upgrades
Develop and maintain user documentation, training materials, and knowledge base articles
Other duties as assigned
Qualification
Required
Must possess an active Secret clearance and be eligible for IT-I (Tier 5/SSBI) / Critical Sensitive access. U.S. Citizenship required
DoD 8570.01-M IAT Level II baseline certification (e.g., Security+, CASP+, or CISSP)
One of the following Google Cloud Platform certifications: Associate Cloud Engineer or Professional Cloud Architect
Plus one of the following certifications: AWS Certified Cloud Practitioner, AWS Certified Security – Specialty, AWS Certified Solutions Architect (Associate or Professional), AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Security Engineer Associate, Oracle Cloud Infrastructure Cloud Operations, Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)
Six (6) years of progressive experience in information processing or IT support roles
At least three (3) years of specialized experience supporting a range of enterprise hardware and software solutions
Minimum two (2) years of hands-on experience installing, troubleshooting, and training users on hardware and software
Experience supporting Windows and Linux operating systems in large enterprise environments
Knowledge of IT service management processes, incident response, and customer support best practices
Strong problem-solving, analytical, and customer service skills
Ability to communicate technical information effectively to non-technical users
Minimum six (6) years of progressive experience providing IT support services, including system installation, troubleshooting, customer assistance, and training in Federal or DoD IT environments
Preferred
Bachelor's Degree in Information Technology, Computer Science, or a related technical discipline preferred
Three (3) years of hands-on experience supporting Department of Defense (DoD) IT hosting solutions
Experience administering Windows and Linux operating systems in large enterprise environments
Proficiency with network fundamentals including VPNs, firewalls, and remote access solutions
Experience using ticketing systems and IT service management (ITSM) tools
Strong analytical and troubleshooting skills with the ability to identify root causes and implement timely solutions
Ability to work effectively in a customer-facing role within high-tempo operational environments
Company
Diné Development Corporation
Diné Development Corporation (DDC) is a family of companies that delivers IT, engineering, and professional services solutions that solve the dynamic challenges of federal agencies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Austin Tsosie, MBA
Chief Executive Officer
Jacqueline Murray
Chief Operating Officer
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