Mercury Insurance · 1 hour ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
$32K/yr - $55K/yr
1+ years expMercury Insurance is a company recognized for its achievements and culture, seeking a Customer Support Specialist to manage new and existing claims. The role involves providing customer support, processing claims efficiently, and ensuring compliance with company policies.
Insurance
Responsibilities
Claims Intake, Filing & Evaluation: Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization
Customer Support & Resolution: Address customer inquiries, provide clear claim determinations, and resolve issues with empathy and professionalism
Data Entry & Transaction Processing: Accurately enter claim details, process transactions, and ensure timely, correct updates to customer records
Research & Documentation: Conduct thorough research to support claim decisions and maintain detailed, accurate documentation of all customer interactions
High-Volume Call Handling: Manage a high volume of incoming calls, ensuring smooth claims intake and excellent customer service
Policy & Procedure Compliance: Interpret and apply company policies and procedures to ensure claims are processed in accordance with established company guidelines
Qualification
Required
High School diploma or equivalent
Minimum 1 years' experience in a customer service and/or call center role; or equivalent combination of education and experience
Must be able to type a minimum of 30 WPM
Proficient in Word, Excel and Outlook for document management, communication and data entry
Strong ability to analyze, identify and resolve customer needs and issues with professionalism, ensuring satisfaction and positive experiences
Ability to accurately handle transactions and data entry to ensure claim-related information is correctly recorded
Ability to gather and research information to support claims decisions and resolve customer queries
Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner
Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions
Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents
Ability to accept and act on feedback to drive continuous improvement
Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions
Highly driven and self-motivated with the ability to work in a fast-paced environment
Preferred
some college preferred
experience with high volume calls is preferred
Prior experience working in a remote environment is a plus
Experience identifying opportunities for upselling and cross selling additional products and services, preferred
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (23)
2023 (14)
2022 (15)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2025-12-18
2025-12-04
2025-11-25
Company data provided by crunchbase