Genuine Parts Company · 3 hours ago
Sr Customer Service Representative
South Chicago, IL
Full-time
Onsite
Senior Level
5+ years expGenuine Parts Company is seeking a Senior Customer Service Representative who will respond to customer inquiries and place customer orders to meet expectations. This role involves developing relationships with customers and providing guidance to less experienced representatives.
AutomotiveElectronicsIndustrialLogisticsManufacturingService Industry
Responsibilities
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders. May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
May handle customer returns
May be assigned to one customer
Provides coaching, guidance, and direction to less experienced Customer Service Representatives
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
May be responsible for quality and/or safety in the branch
Performs other duties as assigned
Responds to complex customer inquires regarding products, provides quotes, and handles order entry
Qualification
Required
Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail required
Benefits
Healthcare coverage
401(k)
Tuition
Reimbursement
Vacation
Sick
Holiday pay
Company
Genuine Parts Company
Genuine Parts Company is a service organization engaged in the distribution of automotive replacement parts & industrial replacement parts
10001+ employees
H1B Sponsorship
Genuine Parts Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (74)
2024 (52)
2023 (55)
2022 (32)
2021 (15)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1968-08-20IPO
Leadership Team
William P. Stengel
President & CEO
Damian Apone
Director, Global Retail Cybersecurity
Recent News
2026-01-17
2026-01-16
2025-10-24
Company data provided by crunchbase