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Hometown Holdings LLC · 2 weeks ago

Tenant Relations Coordinator

Roanoke, VA

Part-time

Onsite

Mid Level

3+ years exp

Hometown Holdings LLC is seeking a Tenant Relations Coordinator to manage tenant-related concerns with excellent customer service. The role involves addressing tenant issues, enforcing occupancy policies, and managing communications related to property management.

LeasingProperty ManagementReal Estate

Hiring Manager

Matthew Jones

Responsibilities

Addressing all tenant related concerns or issues daily with excellent customer service in all HTH locations via phone, email, or text as needed

Providing excellent customer service by fielding concerns via phone, email, and text

Offering follow-up communication to any tenant related concern at hand

Enforces occupancy policies and procedures by confronting lease violators

Under direction of Director of Delinquency and Tenant Relations:

Develops Portfolio Wide Rental Relief Assistance Program

Addressing all customers walk to the office

Manages the Notice to Vacate/Move Out Process communications for all property managers

Coverage of all front desk responsibilities including but not limited to taking payments, providing payment receipts, sorting mail, and accepting packages

Documentation of all conversations with tenants with follow-up note in history notes on tenant portal

Other duties as assigned

Qualification

Housing laws knowledgeOffice management softwareReal estate experienceManagement experienceProfessionalismInternal communicationsListening skillsCustomer serviceAttention to detail