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Artisight · 2 hours ago

Field Services Engineer

United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Artisight, Inc. is a smart hospital platform powered by artificial intelligence to enhance virtual care and quality improvement. They are seeking a Field Services Engineer responsible for the installation, maintenance, and troubleshooting of technology systems in clinical environments, ensuring high system uptime and client satisfaction.

Artificial Intelligence (AI)Health CareHospitalInternet of ThingsMedicalSensor

H1B Sponsor Likely

Responsibilities

Travel to client sites nationwide to perform on-site installation, configuration, troubleshooting, and repair of hardware and software systems, including mobile carts, workstations, and associated technology

Provide basic support and troubleshooting for Ubuntu Linux systems, Docker containers, and network connectivity

Support and maintain video streaming solutions used in clinical settings

Perform light mechanical repairs on carts and devices as needed

Collaborate closely with client IT staff, clinical engineers, and hospital personnel to ensure minimal disruption to patient care activities

Maintain a deep understanding of and adhere to strict hospital protocols, especially in sensitive environments like Operating Rooms (ORs) and in-patient wards

Document all service activities, including issues encountered, steps taken for resolution, and parts used

Ensure high levels of client satisfaction through professional service and timely issue resolution

Qualification

Ubuntu LinuxDockerNetworkingTroubleshooting WindowsMechanical repairsVideo streaming solutionsAnalytical skillsUnderstanding hospital workflowsCommunication skillsProblem-solving skillsTime management

Required

2+ years of experience in a technical field service, IT support, or related role

Working knowledge of Ubuntu Linux, Docker, and basic networking (TCP/IP, DNS, firewalls, etc.)

Strong troubleshooting skills for Windows workstations and related peripherals

Hands-on experience with mechanical tools for hardware installation and repair

Familiarity with video streaming services and AV system basics

Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

Strong analytical and problem-solving abilities

Self-motivated with the ability to work independently and manage time effectively while on the road

Understanding of hospital workflows and environments, including exposure to clinical spaces such as inpatient units and ORs

Ability to lift up to 50 pounds of equipment

Valid driver's license, ability to pass background checks and health screenings required by hospital clients, and ability to travel 100% of the time (including overnight stays)

Preferred

Previous experience in a healthcare technology or hospital IT setting

Certifications in Linux, Networking, or IT support (e.g., CompTIA, LPIC, etc.)

Experience with mobile medical cart systems or clinical AV/IT deployments

Experience with EMRs and HL7

Company

Artisight

Artisight is an IoT sensor network for healthcare to provide virtual care, quality improvement, and care coordination solutions.

Founded in 2017

Chicago, Illinois, USA

51-200 employees

https://www.artisight.com

H1B Sponsorship

Artisight has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)