Spectra Gutter Systems ยท 2 hours ago
403CSS - Customer Service Specialist
Addison,IL,US
Full-time
Onsite
New Grad, Entry LevelSpectra Gutter Systems, founded in 1978 and based in Atlanta, is a leader in the sheet metal and aluminum rainware manufacturing industry. The Customer Service Specialist will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and contributing to customer satisfaction and retention.
Building Materials
Responsibilities
Provide excellent customer service and support to customers
Address inquiries, resolve concerns, and ensure overall customer satisfaction
Actively listen to customers, understand their needs, and provide appropriate solutions or assistance in a timely and professional manner
Troubleshoot and resolve customer complaints
Develop a strong understanding of the company's products or services
Assist with order processing
Maintain a positive attitude and accurately document customer interactions
Continuously seek process improvements
Ensure that customers are buying the full product mix
Identify and land new business while maintaining current business
Demonstrate exceptional customer service and build rapport with customers
Actively seek opportunities to generate additional sales and focus on customer retention
Qualification
Required
Excellent customer service skills
Ability to address inquiries and resolve concerns
Strong understanding of the company's products or services
Experience with order processing
Ability to troubleshoot and resolve customer complaints
Strong listening skills to understand customer needs
Ability to document customer interactions accurately
Positive attitude
Continuous seeking of process improvements
Ability to identify and land new business
Ability to maintain current business
Ability to up-sell and generate additional sales
Focus on customer retention
Company
Spectra Gutter Systems
Spectra Gutter Systems is a Manufacturer and Distributor of Rainware within the United States. Founded in St.
Founded in 1978
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Maryam Shezadi
Human Resources Business Partner
Terry E. Lee, II, MBA
Director of Human Resources Business Partners
Company data provided by crunchbase