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Allied Universal · 2 hours ago

Retail Account Manager

US-FL-West Palm Beach

Full-time

Onsite

Entry, Mid Level

2+ years exp

Allied Universal is North America’s leading security and facility services company, and they are hiring an Account Manager. The role involves managing daily security operations, leading a team of security personnel, and ensuring high-quality service for clients.

Cyber SecurityInformation TechnologySecuritySoftware

Responsibilities

Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime

Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations

Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property

Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams

Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Qualification

Security managementClient relationship managementTeam leadershipEmergency preparednessRisk assessmentsFinancial acumenMicrosoft OfficePlanningOrganizingScheduling experienceCCTV systemsAccess controlCommunication skillsConflict resolution

Required

High school diploma or equivalent

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Valid driver's license if driving a company vehicle, or personal vehicle while conducting business

Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

Experience in leading, developing, and retaining a dynamic team while building positive client relationships

Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

Proficiency in web-based applications and computer systems, including Microsoft Office

Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)