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Forrest Solutions · 2 hours ago

AV Technical Support Specialist - Audio and Visual

New York, NY

Full-time

Onsite

Entry Level

$25/hr - $32/hr

4+ years exp

Forrest Solutions is seeking an IT Technician (Junior Support Engineer) to join their Technology Operations team at One Times Square. The role involves providing technical support for IT infrastructure, AV systems, and ticketing operations while ensuring reliable performance of both internal and guest-facing technologies.

ConsultingCRMInformation TechnologyLegalStaffing Agency

H1B Sponsor Likely

Responsibilities

Provide daily technical support for IT infrastructure, network connectivity, servers, and hardware systems

Troubleshoot and resolve software, hardware, and network issues to ensure minimal downtime

Maintain firewall security, remote access, VPN systems, and mobile device management

Perform system updates, upgrades, and backups to ensure stability and data integrity

Support building-wide internet operations and networking systems

Oversee, maintain, and troubleshoot AV and lighting control systems throughout the building

Support immersive technology, projection, and digital signage installations

Manage and maintain radios, cameras, microphones, and other AV assets

Ensure proper operation of systems during guest hours and special events

Provide onsite support for POS systems (4 stations and handheld devices) for the •iCandy• attraction

Maintain wireless ticketing systems and handheld ticket printers

Troubleshoot ticketing and admission system integrations to ensure a seamless guest experience

Coordinate with vendors to address technical escalations and performance issues

Work closely with the Manager and VP of Technology Operations to implement and optimize systems

Partner with external service providers to uphold high support standards and SLAs

Document all technical requests, incidents, and resolutions

Support the setup and shutdown of systems for daily operations

Qualification

A+ CertificationNetworking conceptsAV systems supportDigital signagePOS systems supportIT securityTroubleshooting skillsOrganization skillsDocumentation skillsCommunication skills

Required

A+ Certification required

4+ years of experience in IT support, AV systems, or a related technical role

Strong knowledge of networking concepts (routers, switches, firewalls)

Hands-on experience supporting AV systems, digital signage, POS, or ticketing platforms

Understanding of IT security, system updates, and patch management

Excellent troubleshooting, organization, and documentation skills

Strong communication skills with the ability to explain technical issues clearly

Must be able to work flexible hours, including evenings, weekends, and holidays

Preferred

Associate or Bachelor's degree in Information Technology, Computer Science, or related field

Experience in attractions, entertainment, or hospitality environments

Benefits

401(k)

Dental insurance

Health insurance

Vision insurance

Company

Forrest Solutions

Glassdoor3.0

Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing firm.

Founded in 1976

New York, New York, USA

1001-5000 employees

https://www.forrestsolutions.com/

H1B Sponsorship

Forrest Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)

2020 (2)