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Altabank · 2 hours ago

Teller/New Accounts Representative

Murray, UT

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Altabank, Division of Glacier Bank, is seeking a Part-time Teller/New Accounts Representative for their Murray branch. The role involves assisting customers with their financial transactions, recommending banking services, and resolving customer inquiries while adhering to established standards and regulations.

BankingFinanceFinancial ServicesReal Estate

No H1B

U.S. Citizen Only

Responsibilities

Receive and process customer financial transactions including deposits, withdrawals, loan payments, credit card payments, cashier's checks, fund transfers and sell gift cards. Maintain and balance cash or teller drawer daily, while adhering to assigned transaction limits

Become proficient in the Bank’s products and services enabling you to provide solution-based banking services and products for the customer needs

Resolve customer concerns that are within your authority and escalate to appropriate manager when needed. Answer phones, process wire transfers, stop payments, check orders, and create debit cards

Provide excellent customer service and deepen relationships by following the established customer service standards

Open and close branch as schedule deems necessary

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Complete required bank training courses within assigned time frame(s). It is the individual learners’ responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training

Will actively work on the Summit Progression Program to learn and develop assigned skills and increase proficiency

Adhere to Altabank Core Values

Keeps management appropriately informed of area activities and of any significant problems

Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank

Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel)

Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “happy to help” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required

Regular, predictable and timely attendance in order to accomplish, among other things, in-person contact with customers

Duties can change

Qualification

Customer serviceAttention to detailProblem-solvingTime managementAdaptability

Required

High School Diploma

six months of similar or related experience

Must be good with detail to work with numbers and names

Need excellent customer service skills

Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization

Employee must be capable of regular, reliable, and timely attendance

Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills

Must be capable of regular, reliable and timely attendance

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Must be capable of climbing / descending stairs in an emergency situation

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes