Descartes Systems Group · 2 hours ago
Technical Account Manager
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $70K/yrDescartes Systems Group is a leading logistics and supply chain technology company that helps organizations optimize their operations. They are seeking a Technical Account Manager to enhance customer engagement and value realization across their enterprise accounts through proactive outreach and educational programs.
B2BInformation TechnologyLogisticsSaaSSecurity
Responsibilities
Lead proactive customer outreach through newsletters, webinars, and other scalable communication methods
Ensure all customers are kept informed about product updates, best practices, and new initiatives
Design and deliver educational sessions (e.g., product webinars, feature spotlights, workflow overviews) to help customers maximize their investment
Work closely with product and marketing to develop engaging content for mass communication
Provide short-term, focused coaching for customers who need TAM-level guidance but do not require a dedicated resource
Act as a trusted advisor for 30–60 day engagements, ensuring customers resolve key adoption or operational challenges
Support Aljex, MyCarrierPortal and MacroPoint customers as they approach renewal periods
Proactively engage with customers to ensure they are realizing value, addressing blockers, and continuing their partnership with us
Engage with customers who express intent to discontinue, uncover root concerns, demonstrate platform value, and work to shift conversations back toward renewal and long-term partnership
Partner with Sales, Implementation, and Product teams to share customer feedback and identify themes across the long-tail segment
Contribute insights to help refine customer engagement strategies and improve platform adoption
Qualification
Required
Experience in customer-facing roles
Ability to create scalable programs
Strong technical problem-solving skills
Ability to build strong relationships
Enthusiasm, energy, and confidence
Clear communication skills
Analytical thinking
Tech-savviness
Curiosity to understand customer needs
Ability to stay up to date on logistics and SaaS best practices
Willingness to embrace feedback and adapt quickly
Proactive time management skills
Accountability for outcomes
Ability to drive solutions
Excitement to leverage AI tools and experiment with new approaches
Benefits
Work remotely from anywhere in North America with flexible autonomy.
Help customers operate more efficiently and maximize value in a complex, global logistics environment.
Collaborate with a values-driven team that thrives on innovation and service.
Grow your skills with access to mentorship, peer collaboration, and cross-team learning.
Competitive compensation
Great benefits
Remote and flexible work hours
Company
Descartes Systems Group
Descartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-05IPO
1996-11-01Series Unknown
Leadership Team
M
Matthew Foroughi
SVP, Information Security
B
Bob Bialozynski
Vice President, Mobile Development
Recent News
2025-12-09
2025-12-05
Company data provided by crunchbase