IT Asset Field Support Associate jobs in United States
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Fairview Health Services · 1 hour ago

IT Asset Field Support Associate

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Fairview Health Services is focused on providing quality healthcare solutions, and they are seeking an IT Asset Field Support Associate to manage and support IT assets across the organization. This role involves taking ownership of technical issues, ensuring client satisfaction, and collaborating with cross-functional teams to resolve IT asset-related problems.

AssociationHealth CareHospitalMedical
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H1B Sponsor Likelynote

Responsibilities

Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions
Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support
Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis
Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards
Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary
Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction
Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets
Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes
Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units
Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction. maybe
Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness
Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals
On Call: Participate in on-call rotation outside of normal business hours if required
Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift

Qualification

IT support experienceCustomer serviceNetworking knowledgeIT ticketing systemsA+ certificationNetwork+ certificationPrioritization skillsCommunicationProblem-solving skillsInterpersonal skillsTeam oriented

Required

Information Technology Program Certificate and/or equivalent work experience
Reliable personal transportation to perform work at multiple sites during a scheduled shift
Ability to work on call
Strong customer service
Strong oral and written communication skills
Strong prioritization and problem-solving
Team oriented with strong interpersonal skills
Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
Basic knowledge of networking
1 year direct applicable IT support (Service Desk or Hardware Support) experience
Drivers License

Preferred

Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field
1 year of working in an enterprise (10,000+ users) and/or healthcare environment
Knowledge of supporting iOS and Android
Knowledge of IP phones
Familiar with IT ticketing system such as Service Now
A+, Network+

Benefits

Medical
Dental
Vision plans
Life insurance
Short-term and long-term disability insurance
PTO and Sick and Safe Time
Tuition reimbursement
Retirement
Early access to earned wages

Company

Fairview Health Services

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Fairview Health Services is a nonprofit healthcare organization that provides various medical and wellness services.
dateFounded in 1906
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
http://www.fairview.org/

H1B Sponsorship

Fairview Health Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (9)
2021 (7)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-11-15Acquired

Leadership Team

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James Hereford
President and CEO
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Joe Gaylord
Executive Vice President & Chief Financial Officer
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Recent News

Star Tribune
Agreement will keep Fairview in UnitedHealthcare’s network for 2026
2025-12-17
Twin Cities Business
Retired Judge to Mediate Talks Among U of M, Fairview, and M Physicians
2025-12-09
Star Tribune
Fairview deal fallout poses a defining test for U President Rebecca Cunningham
2025-11-23
Company data provided by crunchbase