Champions First Credit Union ยท 1 hour ago
Branch Supervisor
Tallahassee, FL
Full-time
Onsite
Mid LevelChampions First Credit Union is seeking an ambitious team player who will be a champion for our members and play a leading role in maximizing their financial well-being. The Branch Supervisor will assist the VP of Operations in managing branch activities, overseeing staff performance, and ensuring compliance with policies and procedures to provide exceptional service to members.
Financial Services
Responsibilities
Direct all Branch operations for assigned branch, which include planning, recommending, and implementing programs and policies and providing general administrative direction
Maintain a highly motivated, well-trained staff through consistent coaching and professional development efforts as directed by the organization's standards
Assist in managing the day-to-day operation of assigned branch and establish procedures to effectively leverage team member knowledge, skills, and abilities in achieving production goals
Ensure service outputs are representative of the organizations established standards and values
Support branch operations by working in the capacity of Financial Services Representative assisting members with all aspects of member service
Ensure adequate equipment, supplies and working space are available for the respective staff/departments
Ensure that the VP of Operations is kept fully informed on the conditions and operations of the branch, and of important factors influencing them
Maintain regular contact with other supervisors, providing support, input, feedback, and guidance concerning their daily operations
Monitor branch activity, including, but not limited to loan volume, new accounts, teller transaction volume and coach team to organizational performance metrics
Develop, implement, and maintain operational procedures to maximize efficiency and quality of work, and to provide consistent quality service to members
Directly oversee staff making recommendations based on performance as to possible promotions, transfers, or terminations
Evaluate the job performance of direct reports to ensure quality of work and service to members. This involves periodically completing a formal performance evaluations and discipline documentation
Establish and maintain effective employee relations
Hold monthly staff meetings to discuss outcomes, successes, areas needing improvement, changes in procedures, new developments, or services and to present general information
Approve member exceptions and authorize service fee refunds to members when deemed necessary
Responsible for ensuring that branch always has proper availability of daily cash, money orders, and other payment instruments
May assist in the investigation of teller losses and institute corrective flow of work
Manage and recommend the purchase of equipment and supplies
Adhering to the credit union's disaster recovery plan for the Branch and ensuring that all staff members are trained on disaster recovery procedures. Ensure that the branch's disaster recovery and robbery kits are properly maintained
Oversee periodic branch security audit and compliance training
Must comply with all federal and state regulations pertaining to OFAC, BSA and FACTA and is responsible for ensuring all staff members are following all guidelines set forth by federal government through management
Ensure all scheduled and surprise periodic audits are conducted on teller drawers, vault, and other teller instruments
Responsible record retention to develop and produce audit work for the entire branch. Will also generate required and requested reports and provide to internal auditing and/or management when scheduled or requested
Provide lending support for loans processed in Call Center
Assist the Credit Union management in maintaining all financial, statistical, and accounting records for assigned branches
Work with auditors and examiners reviewing the financial accounts of the Branch
Administer various programs as assigned by the Vice President of Operations
Utilize underwriting authority, if applicable, to manage flow of loan applications to ensure a timely turn around rate
May occasionally be required to drive a company vehicle for business purposes. Valid Driver's License and clean driving record required
Qualification
Required
Ambitious team player who will be a champion for our members
Experience in managing the activities of a Credit Union branch
Ability to maximize member financial well-being by meeting or exceeding production and service expectations
Experience in overseeing the administration and development of a branch
Knowledge of policies, procedures, and training for efficient branch operations
Experience in supervising business performance and promoting optimal operations
Ability to ensure prompt and professional service to members
Experience in supervising and appraising direct reports, including Tellers, Member Service Specialists, and Financial Service Representatives
Knowledge of established policies, procedures, and legal requirements for branch operations
Ability to plan, recommend, and implement programs and policies for branch operations
Experience in maintaining a motivated and well-trained staff through coaching and professional development
Ability to manage day-to-day operations and establish procedures for achieving production goals
Experience in ensuring service outputs meet organizational standards and values
Ability to support branch operations by assisting members with all aspects of member service
Experience in ensuring adequate equipment, supplies, and working space for staff
Ability to keep the VP of Operations informed on branch conditions and operations
Experience in maintaining regular contact with other supervisors for support and guidance
Ability to monitor branch activity and coach team to performance metrics
Experience in developing, implementing, and maintaining operational procedures
Ability to oversee staff and make recommendations for promotions, transfers, or terminations
Experience in evaluating job performance of direct reports
Ability to establish and maintain effective employee relations
Experience in holding monthly staff meetings for communication and development
Ability to approve member exceptions and authorize service fee refunds
Experience in ensuring proper availability of daily cash and payment instruments
Ability to assist in the investigation of teller losses
Experience in managing and recommending the purchase of equipment and supplies
Knowledge of disaster recovery plans and training for staff
Experience in overseeing branch security audits and compliance training
Knowledge of federal and state regulations pertaining to OFAC, BSA, and FACTA
Experience in conducting audits on teller drawers and vaults
Ability to manage record retention and produce audit work for the branch
Experience in providing lending support for loans processed in Call Center
Experience in maintaining financial, statistical, and accounting records for branches
Ability to work with auditors and examiners reviewing financial accounts
Experience in administering various programs as assigned by the Vice President of Operations
Utilization of underwriting authority to manage loan applications
Valid Driver's License and clean driving record
Company
Champions First Credit Union
Champions First Credit Union is a not-for-profit financial cooperative.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase