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Broughton Partners · 3 hours ago

Intake Specialist I

Savannah, GA 31405

Full-time

Onsite

Entry Level

1+ years exp

Broughton Partners is a technology-first legal marketing company dedicated to ending corporate negligence. The Intake Specialist serves as the first point of contact for potential claimants, determining the validity of their legal claims and guiding them through the process.

AdvertisingLegalMarketingProfessional Services

Responsibilities

90% Fielding inbound calls

10% Ongoing training on process and best practices

Qualification

Customer service experienceEmotional intelligenceG Suite proficiencyFluency in SpanishConflict resolutionTech-savvyOutgoing personalityCommunication

Required

Highly reliable and able to follow processes carefully

Excellent verbal and written communication skills

Emotional intelligence skills and conflict resolution skills

Ability to work with G Suite and be generally tech-savvy to manage complex tasks between several software tools

Outgoing and comfortable interacting with people for long periods of time

Comfort in handling difficult conversations on sensitive subjects such as physical and sexual assault, death, suicide, and life-altering medical diagnoses

High School Degree or GED