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Knight Federal Solutions · 2 hours ago

Watch Desk Operator

Ft. Meade,MD,US

Full-time

Onsite

Senior Level

6+ years exp

Knight Federal Solutions is a trusted provider to industry leading prime contractors, the Department of Defense and the Intelligence Community. They are seeking a Watch Desk Operator to support network performance monitoring and data analysis while collaborating with engineers and providing actionable recommendations.

Software

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support day-to-day network performance monitoring

Collect & analyze metrics and trending data, develop data standards, policies, and procedures

Analyzes data sources, assesses validity, and provides actionable recommendations

Qualification

Active TS/SCI ClearanceAnalytics tools experienceVMwareRedHat LinuxTechnical support experienceQuality assurance experienceDoD 8570 IAT Level IIDatabase design experienceData analysis tools proficiencyProblem-solving skillsEffective communicationTeam-oriented success

Required

An Active TS/SCI Clearance

Two to five years of experience with analytics tools such as Metabase and Grafana

Experience with VMware, Net App, and RedHat Linux (RHEL)

Two to five years' experience in technical support and quality assurance for platform resources and services

Self-starter in a fast-paced environment, collaborating with engineers of varying skills and experience levels

Effective written and oral communication with leadership on both business and technical aspects

Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (Five years' experience in lieu of degree)

Six plus years of directly related experience supporting complex help desk operations

DoD 8570 IAT Level II or greater certification such as Security+, CCNA, CISSP or other equivalent certification within six months of hire

Preferred

Problem-solving skills for resolving technical issues across diverse integrated software and hardware platforms

Experience with database and model design and segmentation techniques

Proficiency in generating queries and reports, utilizing data analysis tools such as Excel, Meta Base, and SPSS

Strong ability to prioritize multiple tasks, projects, and demands

Effective communication with vendors, users, customers, and developers to comprehend needs and operational requirements changes impacting the production environment

Proven success in a collaborative, team-oriented environment