Box · 1 hour ago
Scaled Customer Success Manager (Public Sector)
United States
Full-time
Remote
Entry, Mid Level
$71K/yr - $92K/yr
2+ years expBox is the leader in Intelligent Content Management, helping organizations fuel collaboration and transform business workflows with enterprise AI. They are seeking a Scaled Customer Success Manager for the Public Sector to engage with customers post-sales, drive user adoption, and support high retention through effective customer engagement strategies.
Cloud ComputingEnterprise SoftwareFile SharingFlash StorageWeb Hosting
Responsibilities
Manage post-sales activity for a large volume of Box’s Scaled Public Sector customers (150+) through touch points that require product knowledge, prioritization planning, project management and a strong AI-first mindset
Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses
Develop, test, and iterate on scaled playbooks and engagement strategies
Leverage AI to analyze customer data to build and build adoption strategies for your customer portfolio
Proactively identify and flag churn risk and work actively with broader account team to mitigate
Partner with Sales, Marketing and Box Consulting to provide effective customer engagements
Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers
Qualification
Required
Degree required
2+ years experience supporting customers in customer success, account management or customer marketing at scale
Awareness of Public Sector or other regulated vertical customer dynamics, and the ability to navigate their stakeholders through a technology environment
Highly data-driven, great prioritization skills and ability to execute on customer-facing activities with an AI first mindset
Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars)
Self-starter who has fresh ideas when it comes to growing customer engagement
Team player and customer advocate motivated by helping others succeed
Preferred
You have experience working with Public Sector customers
Familiarity with Salesforce
Marketing experience
Benefits
Healthcare benefits
Additional Box Benefits + Perks
Company
Box
Box is an online file sharing and cloud content management service offering unlimited storage, custom branding, and administrative controls.
1001-5000 employees
H1B Sponsorship
Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (93)
2023 (58)
2022 (100)
2021 (109)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Kohlberg Kravis RobertsFuture FiftyGeneral Atlantic
2024-09-18Post Ipo Debt· $400M
2021-04-08Post Ipo Equity· $500M
2015-01-23IPO
Leadership Team
B
Ben Kus
Chief Technology Officer
Dylan Smith
CFO
Recent News
Business Insider
2025-12-29
2025-12-19
2025-12-17
Company data provided by crunchbase