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Wells Fargo · 4 hours ago

Branch Operations Manager 41st & Capitola

CAPITOLA, CA

Full-time

Onsite

Entry, Mid Level

$26.75/hr - $40.50/hr

2+ years exp

Wells Fargo is a global leader in financial services, committed to innovation and community empowerment. The Branch Operations Manager will lead teller operations, ensure compliance, and enhance customer service while developing a diverse team to meet business objectives.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions

Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools

Perform operational and customer support tasks

Provide excellent customer service, engage customers in conversations, and build relationships with them

Manage the schedule and the daily operations of the teller line

Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management

Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures

Support customers and employees in resolving or escalating concerns or complaints

Collaborate and consult with branch employees, colleagues, and mid-level managers

Interact directly with customers

Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives

Manage allocation of people and financial resources for branch operations

Mentor and guide talent development of direct reports and assist in hiring talent

This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Qualification

Customer service skillsOperations managementLeadership experienceRisk management knowledgeCash handling experienceTeam motivationCustomer relationship buildingProblem resolutionCritical thinkingCommunication skills

Required

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

1+ years of Leadership experience

Preferred

Leadership skills including the ability to build, develop, and motivate a diverse work team

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment

Ability to educate and connect customers to technology and share the value of mobile banking options

Ability to interact with integrity and professionalism with customers and employees

Knowledge and understanding of laws and regulations pertaining to the banking industry

Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills

Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

Cash handling experience