Bilingual Customer Service Representative jobs in United States
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TRC Talent Solutions ยท 8 hours ago

Bilingual Customer Service Representative

positionDunwoody, GA
timeContract
remoteOnsite
seniorityEntry, Mid Level
money$21/hr - $21/hr
date2+ years exp

TRC Talent Solutions is seeking a Bilingual Customer Service Representative to work in a 24/7 Emergency Response Call Center. The role involves providing excellent customer service, handling emergency calls, and ensuring accurate documentation of service requests.

Management Consulting

Responsibilities

Work in a 24/7 Emergency Response Call Center, applying excellent customer service skills to support the team
Provide friendly, professional, and efficient service to both external and internal customers placing or inquiring about service requests
Communicate details of service requests to customers
Answer high volume of inbound emergency calls from elevators and dispatch appropriate response
Accurately gather and document caller location and emergency details
Key performance indicators (KPIs) and metrics are monitored and evaluated

Qualification

Customer service experienceBilingual (English & Spanish)Data entry skillsCommunication skillsMultitasking abilityProfessional phone etiquetteTyping speed (30WPM)Attention to detail

Required

2-3+ years of customer service & call center experience with direct customer interaction is required
BILINGUAL (English & Spanish) is required
Strong communication skills with clear and professional phone etiquette
Must have reliable transportation
Multitasking ability while maintaining accuracy and efficiency
Excellent attendance and reliability are required
Must adhere to the company's attendance policies and guidelines, including a point-based system
Strong data entry skills with attention to detail
Must be able to complete and pass a typing test at a minimum speed of 30WPM
Must have flexible availability, including working on weekends and holidays
Dress Code: Business casual attire is required in the office

Company

TRC Talent Solutions

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TRC Talent Solutions is a full-service talent solutions provider with over 40 years of industry experience.
dateFounded in 1980
location
Atlanta, GA, US
people-size51-200 employees
web-link
https://trctalent.com

Funding

Current Stage
Growth Stage

Leadership Team

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Geetha Krishnan
SVP, Chief Information Officer
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Kennedi Hutchins
Talent Data Coordinator/HR Partner
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Company data provided by crunchbase