Help Desk Coordinator jobs in United States
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Kootenai County ยท 5 hours ago

Help Desk Coordinator

positionCoeur d'Alene, ID
timePart-time
remoteOnsite
seniorityMid Level
money$22.07/hr - $26.20/hr
date3+ years exp

Kootenai County is seeking a Help Desk Coordinator to join their IT team. In this role, you will serve as the primary point of contact for County staff experiencing hardware, software, or telephone issues, ensuring that employees remain connected and productive.

Government Administration

Responsibilities

Respond to and diagnose user requests related to PCs, software, and telephone systems
Provide hands-on support and instruction for desktop applications and County Intranet tools
Troubleshoot workstations, basic networking issues, and software applications
Log, track, and report technical issues, identifying trends and recommending improvements
Support the administration of user accounts using Active Directory
Manage internal phone systems, collaborating with vendors and configuring changes via Mitel software
Assist in user training and documentation related to IT systems and procedures

Qualification

IT support experienceMicrosoft Windows 10Office 365Active DirectoryTelephony systemsAssociate's degreeComputer Information Systems certificationCommunication skillsCustomer-focused mindset

Required

Associate's degree or certification in Computer Information Systems or a related field
At least three years of IT support experience or an equivalent combination of education and experience
Strong communication skills and a customer-focused mindset
Experience with Microsoft Windows 10 or higher, Office 365, and Active Directory
Familiarity with telephony systems (Mitel preferred)
Ability to obtain and maintain a valid driver's license

Benefits

Enjoy an exceptional benefits package, including health care for eligible employees and their dependents through our free medical clinic, offering primary care, medications, lab services, and more.
Earn up to 8 hours of vacation each month, with increases based on your years of service. We believe in giving you time to relax and recharge!
Benefit from a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI), so you can feel confident about your future.
Opportunities for advancement and eligibility for public student loan forgiveness.

Company

Kootenai County

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Our Location: Located in northern Idaho Kootenai County is surrounded by scenic mountains and more than twenty pristine lakes--an outdoor enthusiast's dream.
dateFounded in 1915
location
Coeur d'Alene, Idaho, US
people-size501-1000 employees
web-link
http://www.kcgov.us

Funding

Current Stage
Late Stage

Leadership Team

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Benjamin Crotinger
Chief Deputy Assessor | COO
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Company data provided by crunchbase