Geographic Solutions, Inc. · 4 hours ago
Network Operations Center Technician II
Palm Harbor,FL,US
Full-time
Onsite
Mid Level
3+ years expGeographic Solutions, Inc. is a growing technology company seeking a Network Operations Center Technician II. The role involves monitoring and managing enterprise systems, infrastructure, network, security, and application monitoring while providing reporting and support for the company's IT operations.
GovernmentInformation TechnologySoftware
Responsibilities
Working within standard three tier Internet-facing web services application environments and infrastructure within a Microsoft® based environment
Administering, maintaining, mentoring others, and evolving our enterprise monitoring, alerting, reporting, and analysis suite of tools to manage our SaaS client environments and the internal corporate infrastructure and environments. Includes our current set of tools: Solarwinds Orion and proprietary monitors
Creating support ticket, and ensuring incident is resolved
Onboarding new clients
Monitoring scheduled jobs in SQL and ensure delivery of SFTP files and SSIS package is complete, and provide escalation as needed
Responding to alerts and notifying the various internal/external teams to assist in problem resolution
Assisting in conference call setups for outages, initiating swat call to ensure all technical resources are engaged, and assisting in diagnosing problem
Collecting and assisting in Root Cause Analysis documentation for internal and external customers on a timely basis
Possessing knowledge in troubleshooting methodology with the following technology components: Web, SQL, SFTP, and file servers including Windows Server 2019, IIS, Application Pools, SQL server 2019, SQL Clustering, console applications, secure remote access, SAN’s, MPLS, VPN’s, and Terminal Services
Maintaining and following the company’s MAC processes and push monitoring templates to new devices, applications, and services into the NOC tool sets
Maintaining detailed documentation on all server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings
Providing Problem and Incident Management functionality, including issue triage, severity level and impact determination, problem ticket creation, support notification, escalation, communication, and managing the issue through resolution and Impact Statement/Root Cause Analysis document creation when applicable
Willing to do shift work as required
Willing to work weekends as required
Qualification
Required
Prefer 3-5 years in operational experience interfacing with proactive monitoring, reporting, and job scheduling systems such as SolarWinds Orion, Zabbix, or other related enterprise based proactive monitoring, event correlation, and reporting tools
Experience working with TCP/IP, Network Monitoring, firewalls, load-balancers, switching and routing, and the use of Network Sniffers
Minimum of 3 years' experience working within an Enterprise Systems Management Center with Windows platforms including Windows Server 2019, Active Directory, Group Policy, IIS 10, SQL Server 2019, Windows/SQL Clustering
Monitor, report, and perform capacity planning on various SAN (Storage Area Network) solutions such as Pure, Compellent, EMC, and Nimble SANs
Monitor, report, and troubleshoot Cisco switches, routers, and firewalls, as well as DNS, IDS/IPS, and other utility applications
Troubleshoot web service issues from the browser through the database tier, with a special focus on IIS, application pools, console applications, scripts, and web services
Must possess strong analytical skills and the ability to present findings and make decisions in a fast-paced growing environment
Ability to multitask and prioritize commitments and responsibilities on a daily basis often under the pressure realized within a growing company with changing environments, new client commitments, and moving deadlines
Ability to work and communicate with internal and external clients/customers and other technical functional organizations
Excellent oral, written, and mentoring skills
Detailed-oriented in the creation and maintenance of architecture, support, and procedure documentation
Experience working with various virtual technologies, including VMware and virtual firewalls
Must be a team player and considered a key contributor within a company that is on a progressive growth path
A successful candidate must be a self-starter and a technology enabler to represent the IT Team and Geographic Solutions on all projects and in all meetings with internal IT groups and business representatives, clients, and vendors
Ability to learn and retain information in a fast pace environment
Demonstrate excellent attention to detail
Ability to multi-task efficiently
Ability to work independently and/or as a part of a team
Ability to have a highly flexible schedule
Reliable Transportation
Ability to work 3rd shift
Associates degree in IT, Engineering, Computer Science or related field, or work experience considered if at least 3 years in similar position
Preferred
Microsoft Certification (MCP, MCSE, MCITP, MCDBA) is highly desirable
Company
Geographic Solutions, Inc.
Established in 1992, Geographic Solutions, Inc.
201-500 employees
H1B Sponsorship
Geographic Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase