Solace · 3 weeks ago
Customer Experience Representative
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $26/hrSolace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. As a Customer Experience Representative, you will support patients and advocates via phone, email, and chat, ensuring they receive the help they need throughout their healthcare journey.
Health CareMedicalOnline PortalsWellness
Responsibilities
Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
Use the resources we supply to provide world-class CS to our clients and advocates
Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
Build strong relationships with our clients and advocates, helping them feel heard and understood
Take action based on the feedback you receive by reporting issues and sharing detailed notes
Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat
Qualification
Required
Empathy is your superpower, and you're confident working through the toughest of conversations, whether by phone, email, or chat
You're detail-oriented and understand that sometimes the smallest details make the biggest difference
You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks
You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone
You are a creative problem solver and won't hesitate to lean on your team for help when necessary, but will execute confidently when called upon
You are more than comfortable giving and receiving feedback
You thrive on ensuring great outcomes for every person you interact with
You enjoy and embrace interacting with people from all walks of life in order to ensure they're getting the health care they deserve
You're comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset
You're flexible and willing to jump in and assist with anything when called upon
If you see something that's not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution
You're a team player with a 'get it done' mentality, ready to contribute meaningfully to your team's success
Company
Solace
Solace connects patients with professional healthcare advocates that fight for the treatments, approvals, and care you deserve.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$74MKey Investors
Menlo VenturesInspired Capital Partners
2025-04-03Series B· $60M
2024-08-22Series A· $14M
2023-06-01Seed
Leadership Team
Jeremy Gurewitz
CEO & Co-founder
Sara Sargent
Chief Product Officer & Co-Founder
Recent News
2025-08-13
Financial Post
2025-08-02
Ottawa Business Journal
2025-07-26
Company data provided by crunchbase