John H. Carter Company, Inc. · 2 hours ago
Outside Sales Engineer - Pumps
Monroe, LA
Full-time
Onsite
Senior Level
5+ years expJohn H. Carter Company, Inc. is seeking an Outside Sales Engineer specializing in pumps. The role involves managing new product sales at targeted accounts, ensuring high standards of customer service, and coordinating with internal teams to meet customer needs and deadlines.
ComputerConsumer ElectronicsInformation TechnologyManufacturingVirtual Reality
Hiring Manager
Carrie Harper
Responsibilities
Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis
Utilize core products and resources as solutions to customer’s daily needs, including generating quotes, specifying and applying products, and executing work internally to deliver results
Coordinate and lead internal resources and efforts on larger projects to complete work as needed
Understand and ensure that sales efforts and workflows are aligned with the goals and strategies of the business unit
Support JHC Sales personnel when required for the pursuit of corporate sales initiatives
Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
Work closely with and support the JHC product principals when required to do so
Actively and enthusiastically attend required and preferred training
Actively and enthusiastically support JHC colleagues at all times
Actively and enthusiastically participate in the weekend on-call rotation
Always build and cultivate solid relationships and promote a team atmosphere
Remain alert and aware of surroundings at all times, regardless of location
Travel throughout the JHC geography may be required
Qualification
Required
Responsible for new product sales at specific targeted accounts in addition to promoting services such as machining, repair, fabrication, and field services
Sales efforts will be supported by inside sales group; however, a high standard of customer service will require personal involvement with quoting, coordination, and giving clear direction to internal personnel in order to ensure all work is executed according to customer standards and deadlines
Interact with vendors, suppliers, and manufacturers to ensure deadlines and deliveries are met
This job requires an understanding of the following as they relate to meeting the needs of the customer as well as planning, executing and measuring results: The John H Carter Company selling process, The John H Carter Company TCC (Total Customer Commitment) process
Availability is key to the success of this position including being accessible and able to communicate frequently by phone or via email
Prompt, accurate results are routine
It requires the handling of multiple tasks with many unexpected interruptions
The job calls for the responsiveness and energy to ensure customer satisfaction is met and needs are addressed in a timely manner
While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time
Travel to customer and principal sites is required
Serve in the weekend on-call rotation
In the absence of a specific Pump and Process Equipment background, experience with other industrial rotating equipment sold into the chemical, petrochemical, refining, oil & gas industries, as well as municipalities will be considered
In the absence of sales experience, a willingness to train in an inside sales and applications capacity is recommended prior to elevating into outside sales
Demonstrable, in-depth knowledge in the sales, service and repair of API, ANSI and general service centrifugal pumps and other petrochemical process equipment
Experience with and/or technical knowledge of other petrochemical equipment categories including (but not limited to) positive displacement pumps, mechanical seals and seal systems, seal less pumps (magnetic drive and canned motor), air operated diaphragm pumps, agitators, pressure vessels and piping systems, etc
A Bachelor of Science degree in an engineering discipline from an accredited university
Strong Mechanical Aptitude
Self-motivated
Strong attention to detail that assures standards are met accurately and timely
Professionally Articulate, mature and capable of making sound business decisions when working with customers – internal or external
Proficient in the use of Microsoft Excel, Outlook, Word
Professional in appearance and actions
Inquisitive about industrial process industry
Demonstrate and maintain the mental acuity required to complete any and all assigned duties in an efficient and timely manner while maintaining a safe and productive environment
Sound judgement and awareness of surroundings as they relate to the sales process and safety operations
Successful in interfacing with customers, internal and external
Problem Solver
Preferred
Minimum 5+ years of Sales experience is preferred in an industrial equipment environment, preferably dealing with pumps and process equipment sales and service, but not required
An understanding of Project Level sales processes is also preferred
PowerPoint experience is a plus
Company
John H. Carter Company, Inc.
John H. Carter Company is an industrial automation company providing DeltaV process control systems and instrumentation solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase