Universal Orlando Resort · 1 hour ago
Senior Manager, Digital & Technology Transformation & Change Management
Orlando, FL
Full-time
Onsite
Senior Level
7+ years expUniversal Orlando Resort is seeking a Senior Manager for Digital & Technology Transformation & Change Management. This role is critical in supervising a diverse team to drive transformation and change management activities across digital products and technologies, ensuring alignment with business needs and effective stakeholder engagement.
Entertainment
Responsibilities
Apply a structured methodology and lead change management activities for Value Stream digital products and technologies and continually challenge ways of working, process improve and look for opportunities to evolve approach as applicable. Prepare executive summaries on change management progress and outcomes for senior leadership review
Develop TMs to be change leaders experienced in TCM approach; create consistent usage of approach to develop scale
Ensure TCM Team Members are change leaders and following best practice approach, continually evolving as needed
Create standard expectations for behaviors and outputs of TCM Team Members, ensuring clarity in expectations and performance metrics
Hold team members accountable through regular meetings, written reviews, and check-in sessions, providing constructive feedback and support
Implement mentorship programs to foster professional growth and development of change management competencies
Encourage a culture of accountability by recognizing and rewarding team members who exemplify change management best practices
Lead functional business stakeholder engagement with relevant business units; Manage relationships and collaborate with internal and external partner teams including PMO, Product, and the business to ensure initiatives are being delivered effectively and efficiently
Facilitate workshops and training sessions to enhance stakeholder engagement and understanding of change initiatives
Monitor adoption through a comprehensive measurement strategy, utilizing feedback loops to continuously improve change processes
Ensure transparency with businesses (e.g., Sales & Marketing, Finance, etc.) through predictable, insightful exchanges
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
Bachelor's degree is required (Business/Marketing would be an asset)
7+ years in progressive transformation, technology enablement, innovation or marketing leadership
Expert knowledge of large scale transformation initiatives
Experience integrating marketing and experience technologies
Experience in project team leadership and large scale program planning and implementation
Expert at stakeholder and partner management
Experience in executive communication relationship building and decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
Demonstrated ability to define and execute strategic initiatives
Strong critical thinking and problem solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies
Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources to evaluate product effectiveness
Extremely strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis and recommendations
Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment
Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners
Consistent attendance is a job requirement
Preferred
Master's degree is preferred
Change Management certification is preferred
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase