Amazon · 12 hours ago
Retail Lead Associate, Customer Experience Operations
Evergreen Park, Illinois, USA
Full-time
Onsite
Entry Level
$18.05/hr - $24.65/hr
1+ years expAmazon is seeking a Retail Lead Associate for their Customer Experience Operations team. In this role, you will be responsible for interacting with customers, managing inventory, and contributing to the improvement of customer experiences at retail locations.
Artificial Intelligence (AI)DeliveryE-CommerceRetail
Responsibilities
Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team
Utilize inventory management systems to scan, process, and count product
Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture
Work with a manager to maintain the physical safety and quality standards of the site
Work in a fast changing and ambiguous environment
Perform additional duties, as assigned
Work flexible hours including nights, weekends, and holidays
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
Qualification
Required
High school or equivalent diploma
Are 18 years of age or older
1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience
Preferred
Experience in training others
Benefits
Benefits available
Medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18969)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2025-12-31
2025-12-31
2025-12-31
Company data provided by crunchbase