Apply on Employer Site

Moody's Corporation · 2 hours ago

Client Service Associate

United States

Full-time

Remote

New Grad, Entry Level

$46K/yr - $67K/yr

Moody's Corporation is a global leader in ratings and integrated risk assessment, transforming how the world sees risk. The Client Service Associate will provide exceptional support to clients, addressing inquiries and issues while fostering strong relationships within the organization.

Financial Services

H1B Sponsor Likely

Responsibilities

Provide exceptional, professional, and timely support to Moody's clients, serving as the first point of contact for product inquiries and issues

Communicate with clients contacting Moody's in a courteous, professional, accurate, and timely manner

Identify product issues; triage, resolve, and/or escalate for resolution, while troubleshooting complicated issues in collaboration with your peers

Document all interactions with clients, including issues reported, solutions applied, and any customer feedback received

Escalate feedback to our development team and create best practices to improve site features and overall customer satisfaction

Proactively follow up with customers to confirm their issues are resolved

Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management, and the broader organization

Support new product launches and business initiatives, including training, marketing activities, and feedback to the business

Identify sales and up-sell opportunities for the business

Qualification

Customer service experienceSalesforceCRMFinancial industry exposureAI concepts understandingBrowser troubleshootingVerbal communicationWritten communicationCritical thinking

Required

Strong customer orientation and an eagerness to excel as part of a dynamic, fast-growing team

Excellent verbal and written communication skills, paired with strong critical thinking abilities

Fluent in primary browser usage and troubleshooting (Chrome, Microsoft Edge, Firefox)

Proven experience in a customer service role or contact center is a plus

Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools—such as Copilot and ChatGPT—can be used to improve processes and drive efficiency

Bachelor's degree in Finance, Business, or Economics. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service

Preferred

Experience with Salesforce or another CRM

Exposure to the financial industry, banking, commercial real estate, or an adjacent industry

Benefits

Medical

Dental

Vision

Parental leave

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

A discounted employee stock purchase plan

Tuition reimbursement

Company

Moody's Corporation

Glassdoor3.8

In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively.

Founded in 1970

New York, New York, US

10001+ employees

http://www.moodys.com

H1B Sponsorship

Moody's Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (96)

2024 (120)

2023 (88)

2022 (112)

2021 (92)

2020 (64)