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Atlas Healthcare Partners · 2 hours ago

Supervisor - Business Office

Puyallup, WA

Full-time

Onsite

Mid Level

$66K/yr - $82K/yr

3+ years exp

Atlas Healthcare Partners is managing the MultiCare Surgery Center - NeoSpine, which specializes in pain management and spine procedures. The Supervisor - Business Office will manage the daily operations of the center, supervise administrative support staff, and ensure compliance with medical and operational standards.

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Responsibilities

Supervises daily activities of administrative support staff to ensure smooth workflow and operation of department

Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources

Conducts all hiring, performance reviews, counseling/disciplinary action and termination of office staff

Work with direct report to manage any human resources/personnel issues for office staff

Completes weekly medical records submissions to the CBO for prior week's procedures and any returned and resubmitted medical records

Ensures chain of custody of medical records daily, securely storing them before designated pickup time from Atlas Medical Records courier

Overall manages the center patient admissions and registration process

Works directly with the CBO to align with efficient which may include but is not limited to patient admissions and registration, insurance verification, prior authorizations, scheduling, patient financial consultation, and medical records

Collaborate with DOF, DON, and/or CEO to manage and improve patient experience program

Oversees center Business Office supply inventory and ordering

Work with CEO to ensure compliance with all Local, State, Federal (HIPAA, AAAHC, and OSHA) requirements

Coordinates the resolution of Business Office issues related to physicians and their office staff

Manages and ensures process compliance with patient cash collections, onsite cash storage, and cash bank deposits

Performs all functions according to Atlas established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards

Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors every day

Key advocate of patient and physician experience tracking, reporting, and initiatives

Involved with implementing CEO strategy for both experience plans

Ensures invoices sent to the ASC are correctly forwarded/transmitted to the accounts payable team and AP system

Actively works with the materials coordinator to ensure supply receipts that do not have an invoice associated with them are resolved with the vendor or Atlas AP team

Reviews daily log information sent by CBO and is responsible for resolving any missing documentation

Manage mail correspondence and ensure it is emailed, uploaded, or sent to the appropriate department

Work on special projects as delegated by DON or CEO

Other duties as assigned

Qualification

Medical office managementPatient admissions processCompliance knowledgeStaff supervisionCommunication skillsProblem resolutionCustomer serviceOrganizational skills