Apply on Employer Site

Spectrum · 2 hours ago

Customer Service Representative (Billing)

Rochester, NY

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

0+ years exp

Spectrum is a leading provider of Internet, Voice, and Video solutions. They are seeking a Customer Service Representative on their billing team to provide product knowledge and account support to customers in a fast-paced environment.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Talking to many different types of people from across the country

Answering inbound phone calls from customers related to billing inquiries

Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards

Establishing and growing professional, positive relationships with Spectrum customers

Collaborating with management on customer issue escalations

Representing a Fortune 100 company with professionalism and courtesy

Qualification

Customer service experienceMS OfficeComputer skillsTelecommunications experienceOrganizationMulti-taskingDependableCourteousEnthusiasticEmpatheticProfessionalResilientCommunicationTime managementProblem-solvingResults-driven

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Preferred

6+ months of customer service experience

6+ months of experience working with computers and software applications

previous work in cable operations or a telecommunications call center

MS Office

computer skills

typing

Communication

organization

time management

problem-solving

efficient

multi-tasking

customer service

Dependable

courteous

enthusiastic

empathetic

results-driven

professional

resilient

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Parental leave

Vision insurance

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees