IBM · 11 hours ago
Talent COC, Client Zero Lead
San Francisco, CA
Full-time
Hybrid
Senior Level
7+ years expIBM Consulting is seeking a HR Client Zero Talent COC Strategy Practitioner within the Strategy & Transformation Service Line for the Talent Practice. In this role, you will lead the strategy and roadmapping for clients to design, build, and implement their own HR transformation experiences based on IBM's internal transformation initiatives.
Business DevelopmentBusiness Information SystemsCRMData ManagementSoftware
Responsibilities
Tell the IBM HR Client Zero transformation & Ask HR story to CHROs and HR leaders in other organizations
Connect the story to how IBM Consulting can help other organizations think about their own transformations
Gather and analyze client information and develop data-driven insights to support the development of our Client Zero AI-led HR offering, across the HR business operating model and technology strategies
Define the client’s North Star vision using IBM’s Envision Studio design thinking methodology and develop underlying guiding principles for the transformation – these facets turn into OKRs and KPIs for measuring success of the transformation
Run value orchestration and create financial models showcasing the client’s investment and return on investment path over a multi-year period
Create a multi-phased transformation roadmap, showing phases and sequences of activities across design, build, test and launch of new AI-led HR features and capabilities, leveraging generative and agentic means where the client is ready
Understand the client’s HR and technology strategy and operations through benchmarks, interviews, and formulating solutions that will flow into transformation roadmaps
Work with the client to define their strategic AI Reference Architecture across the experience layer, orchestration layer, LLMs and data foundation
Activate the HR AI use case factory, where prioritized use cases start being prototyped, designed, business requirements are finalized, and features are iteratively developed, working with IBM AI solution architects, AI developers and AI data engineers
Throughout the process, manage progress to the client’s north star vision, drive progress against the client’s transformation roadmap, and deliver everything with excellence
Act as delivery lead of complex, fast-paced AI-led use cases and service delivery transformation for clients including leading client interactions to enable AI-led change strategies to drive adoption, usage and scaled institutionalization of digital transformations
Maintain executive level stakeholder management, executive decks showcasing progress, manage governance progresses
Always align back to our value proposition for the IBM HR transformation pillar
Collaborate with IBM Technology capabilities where appropriate to deliver integrated solutions; at other times leverage our IBM strategic ecosystem partners and meet the client where they are to enable scaled usage of their existing tech stack
Mentor and grow resources within Consulting to teach them skills, methodologies, and tools for delivery excellence
Monitor GTM activities against performance metrics, profitability, and pipeline growth
Advise clients, influence senior stakeholders, and contribute thought leadership
Deliver client projects on time and within budget, utilizing tested project management methods, exceeding client expectations through outstanding team performance and stakeholder management
Collaborate with team members globally at various levels to lead and develop compelling client proposals, white papers, thought leadership and point of view, describing the business challenge and proposed business and technology solutions, scope, risks and dependencies
Act and lead with authenticity and servant leadership; contribute to building a strong and sustainable IBM culture through effective employee engagement, mentoring and coaching team members through timely, meaningful verbal and written feedback
Qualification
Required
At least 7 years of strategy consulting experience, specifically within the talent & HR strategy domain
Ability to solve problems using critical thinking, then documenting them into easy to digest frameworks
Direct experience of AI/ML, generative AI, agile product and platform ceremonies, and agile development
Ability to use agile product management skills to drive AI-led, product-focused delivery for clients
Ability to support program and project management with discipline and accountability
Ability to execute lots of complex, complicated information into consumable insights for senior leaders
Ability to work with all levels of team members
Unbelievable people manager and passion to mentor others; on the flip side open to real-time feedback and continuous growth
Preferred
MBA or advanced degree preferred, but not required
Executive presence and ability to hold senior conversations a must
Ability to navigate complex situations
Ability to navigate ambiguity across sales into delivery
AI/ML, Blockchain, Gen AI, Agentic AI and a curiosity in high-tech capabilities preferred
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2577)
2024 (3320)
2023 (2166)
2022 (1814)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
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2025-12-30
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