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EagleBank · 2 hours ago

Customer Service Representative

Silver Spring, MD

Full-time

Onsite

Entry Level

$20.05/hr - $28.26/hr

2+ years exp

EagleBank is a values-driven organization focused on building meaningful relationships with customers and employees. The Customer Service Representative plays a crucial role in establishing and maintaining client relationships while providing quality service and support in banking operations.

BankingFinancial Services

Responsibilities

The Customer Service Representative establishes, retains and deepens relationships with new and existing clients

Provides quality service to internal and external clients through effective and professional written and verbal communication

Processes teller transactions and balances cash accurately and efficiently

Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments

Possesses strong knowledge of the platform and teller systems

Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals

Serves as main point of contact for client problem resolution

Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position