Manager, Inside Sales jobs in United States
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FreshPoint, Inc. · 13 hours ago

Manager, Inside Sales

positionTurlock, CA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

FreshPoint, Inc. is seeking a Customer Service Manager who will be responsible for the hiring, training, and supervision of the Customer Service Department. The role involves developing and maintaining department objectives to ensure high customer satisfaction through effective sales and account support.

Food Processing

Responsibilities

Develops and promotes department’s goals and objectives through the management of planning and supervising activities
Develop, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved service
Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
Communicate sales opportunities to the Sales team in order to maximize sales penetration
Hire hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90-day reviews

Qualification

Customer service managementStaff trainingDevelopmentMS Office proficiencyBilingual English/SpanishCrisis managementOperational knowledge of distributionCommunication skillsOrganizational skills

Required

High School Diploma or equivalent
3 years or more of customer service or call center experience
Good communication skills
Proved ability to communicate effectively to satisfy the customers' needs
Experience managing individuals, motivating, training and disciplining a staff
Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
Ability to handle multiple tasks
Strong organizational skills and ability to handle crisis situations effectively
Good Operational knowledge of a distribution warehouse environment

Preferred

Bilingual English/Spanish a plus

Company

FreshPoint, Inc.

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FreshPoint is North America’s largest exclusively owned produce distributor.
dateFounded in 1960
location
Maitland, Florida, USA
people-size1001-5000 employees
web-link
http://www.freshpoint.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2000-01-07Acquired
1999-01-01Private Equity

Leadership Team

G
Greg Musselwhite
Region President, North Florida
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Recent News

Benzinga
Sysco's FreshPoint Acquires BIX Produce For Undisclosed Sum
2023-06-26
Seeking Alpha
Sysco's FreshPoint to acquire BIX Produce
2023-06-26
Company data provided by crunchbase