TTEC Digital · 2 hours ago
Principal Technical Project Manager
Austin, TX
Full-time
Hybrid
Lead/Staff
10+ years expTTEC Digital is a company that focuses on enhancing customer experience by ensuring employees feel valued and supported. They are seeking a Principal Technical Project Manager to provide program and project management services for the design, deployment, and delivery support of their services and solutions in a client-facing environment.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Manage the overall delivery relationship with assigned program / project clients
Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people (TTEC Digital staff, contractors, client resources and vendors)
Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team
Ensure client stakeholder alignment and drive overall program customer satisfaction
Develop and deliver financial reporting dashboards providing project financial status to client stakeholders
Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
Review project invoices for accuracy
Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met
Coach members of the project teams as needed to optimize the efficiency of the team
Manage the program resource plan, project plan and schedule
Achieve project goals within designated constraints
Perform and support project management duties related to resource utilization and revenue projection
Assist in the continuous improvement to the established project management methodologies
Qualification
Required
Experience delivering transformation projects
Experience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXone and/or other cloud telephony platform
10+ years Project/Program Management experience within a consulting environment
Experience leading large enterprise client projects with $500,000 - $10,000,000 in consulting services, including executive level sponsorship, and reporting requirements
Experience managing projects following multiple implementation methodologies, including Waterfall, Agile/Scrum and hybrid
Experience leading a program with multiple projects and workstreams
Experience leading multiple project teams ranging in size from 3 to 50 people
Superb written and verbal communication and listening skills
Excellent organizational and planning skills
Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners
Ability to travel up to 30%
Preferred
Deep knowledge of the NICE CXone solution preferred
NICE CXone highly preferred
PMP or other Project Management Certification strongly preferred
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase