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Guthrie · 2 hours ago

Receptionist - Prep & Recovery - Full Time

Binghamton, NY

Full-time

Onsite

Entry Level

$17/hr - $23.49/hr

1+ years exp

Guthrie is a healthcare provider, and they are seeking a Receptionist to serve as the initial contact for all patients and visitors. The role involves providing information, assisting with patient transport, and ensuring a positive experience for all visitors.

Health CareHospitalPersonal Health

Growth Opportunities

Responsibilities

Provides information and direction to patients/visitors including in‐ patient locations, appointments, departments, and/or people within the facility

Knowledgeable about Guthrie health facilities, programs, and departments

Enters patient/visitor transport requests into Epic system, monitors productivity and accuracy

Possesses proficient in‐ person and telephone etiquette; basic computer skills

Is focused on creating a positive patient experience, showing empathy, practicing active listening, and striving to exceed expectations

Contacts Courtesy bus driver to arrange for transportation of patients and visitors from the entrance to the parking lot and other areas of the campus

Maintains knowledge of the community to recommend shopping, motels, restaurants, churches, etc. and provides information as needed

Uses two‐ way radio to communicate with shuttle buses, security, maintenance, etc

Assists non‐ emergent transportation companies in location of out‐ patients for arranged rides

Attends mandatory monthly department meetings

It is understood that this description is not intended to be all‐ inclusive and that other duties may be assigned as necessary in the performance of this position

Qualification

Customer service experienceEpic system proficiencyClerical responsibilitiesBasic computer skillsIn-person etiquetteTelephone etiquetteEmpathyActive listening