Apply on Employer Site

Four Seasons Hotels and Resorts · 2 hours ago

Front Desk Receptionist (Full-Time)

San Francisco, CA

Full-time

Onsite

New Grad, Entry Level

$36.66/hr - $36.66/hr

Four Seasons Hotels and Resorts is a luxury hotel brand committed to providing exceptional guest experiences. The Front Desk Receptionist will be responsible for checking in and out guests, managing transactions, and ensuring high levels of customer service and satisfaction.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest

Ensure revenue is maximized by upselling guest rooms based on availability

Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone

Qualification

Luxury hotel experienceCustomer service skillsHospitality degreeCommunication skillsMulti-taskingRapport buildingOutgoing personalityFlexibility

Required

Must have excellent customer service and guest contact skills

Ability to quickly and positively establish rapport is required

Above average communication skills - both written and oral - are required

You must possess the ability to work in a high volume operation

You must also be able to multi-task and complete tasks by established deadlines

You must be able to work a flexible schedule (holidays, and/or weekends)

Preferred

Previous luxury hotel front desk experience preferred

Candidates with a degree in hospitality, or similar, are preferred

Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration