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MetroWest Medical Center · 2 hours ago

Rehab Therapy Department Secretary

Framingham, MA

Full-time

Onsite

Entry Level

$20.50/hr - $39.75/hr

1+ years exp

MetroWest Medical Center is committed to providing exceptional patient care in a supportive and collaborative environment. The Rehab Therapy Department Secretary is responsible for scheduling patients for therapy sessions and coordinating with physician offices to ensure high-quality clinical care.

Health CareHospitalMedical

Responsibilities

Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site, and supplies

Schedules and registers patients via phone interaction to organize, arrange, and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs, and physician orders

Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability

Promptly informs physician offices of hospital changes

Other related duties as assigned

Qualification

Scheduling experienceCommunication skillsCustomer service experienceReferral coordinationSpanishPortuguese

Required

Education: High school diploma (or equivalent)

Experience: 1 year of scheduling experience (or related)

Strong, Positive Communication Skills Are Required

Dependability, punctuality, and a strong attendance record is a must

Preferred

Customer service experience and a strong desire to work as a member of the team is preferred

Scheduling and referral coordination experience preferred but will consider training the right person

Spanish or Portuguese as a second language is helpful but not essential

Benefits

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off

Career development and continuing education opportunities

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance