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Center For Family Services · 2 hours ago

Director - HR Operations & Services (5319)

Voorhees, NJ

Full-time

Hybrid

Director/Executive

$80K/yr - $90K/yr

7+ years exp

Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. The Director, HR Operations & Services leads the development and delivery of high-quality HR operations and employee support services, ensuring efficient administration of employee leaves, benefits, and HR compliance.

Addiction TreatmentChildrenConsultingEducationFamilyHealth CareNon ProfitSocialSocial Assistance

Responsibilities

Lead day-to-day HR operations, ensuring timely, consistent, and compliant processing of HR transactions and employee inquiries

Oversee HR ticketing system functionality, reporting, and resolution tracking; establish and monitor service level expectations

Partner with HR Generalists to ensure quality assurance on employee data entry, file maintenance, and employee support

Manage and supervise the Leave & Accommodations Specialist; ensure compliance with FMLA, ADA, NJFLA, and related regulations

Serve as a resource for complex leave and accommodation cases, partnering with legal counsel or external consultants when needed

Supervise the Benefits Administrator and serve as an escalation point for benefits related inquiries and problem resolution

Partner with Finance, vendors, and internal stakeholders on open enrollment, benefits audits, and compliance reporting

Lead or oversee sensitive employee relations matters and internal investigations, in partnership with the HR Generalist

Support policy interpretation, documentation, and HR compliance reviews; ensure consistency and fairness in HR practices

Collaborate with HRIS stakeholders to ensure data accuracy and reporting integrity

Monitor operational metrics and generate reports to support compliance, decision making, and continuous improvement

Direct, support, and develop a small team of HR operations professionals

Foster a culture of service excellence, accountability, and collaborative problem-solving across the HR function

Qualification

HR certificationHR operations leadershipEmployment law knowledgeHR systems managementEmployee relationsAnalytical skillsNonprofit experienceOrganizational skillsCommunication skillsProject management