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Confidencial · 9 hours ago

Vice President of Customer Success

United States

Full-time

Remote

Director/Executive

10+ years exp

Confidencial is seeking a Vice President of Customer Success to drive customer satisfaction and retention. The role involves overseeing account management strategies and collaborating with sales teams to enhance customer experiences and align success efforts with business objectives.

Human Resources

Responsibilities

Driving customer satisfaction

Fostering long-term customer retention

Ensuring exceptional customer experiences

Oversee account management strategies to build and maintain strong relationships with key clients

Aligning customer success efforts with business objectives

Collaborate closely with sales teams to identify and capitalize on growth opportunities

Delivering value to clients

Qualification

Customer SatisfactionCustomer RetentionAccount ManagementCustomer ExperienceCRM toolsStrategic problem-solvingCollaboration with SalesCommunication skillsLeadership skillsTeam management

Required

Strong expertise in Customer Satisfaction, Customer Experience, and strategies to enhance overall client relationships

Proven experience in Customer Retention and Account Management to drive loyalty and sustained business

Experience collaborating with Sales teams to align customer success initiatives with revenue goals

Strategic problem-solving skills and the ability to drive data-informed decision-making

Exceptional communication, leadership, and team management skills

Proficiency in using Customer Relationship Management (CRM) tools

10+ years of experience in customer success or related customer-focused leadership roles

Bachelor's degree in Business, Management, or other relevant fields

Preferred

an advanced degree is a plus

Company

Confidencial

Hiring Solutions

0-1 employees

Funding

Current Stage

Early Stage

Company data provided by crunchbase