Apply on Employer Site

Baseline Fitness · 2 hours ago

Team Lead

Hesperia, CA

Full-time

Onsite

Mid Level

Baseline Fitness is part of the Planet Fitness franchise, which is one of the largest and fastest-growing operators of fitness centers in the United States. The Team Lead is responsible for assisting in gym operations, ensuring a positive member experience, training staff, and overseeing member service activities.

FitnessWellness

Responsibilities

Assist in training and developing staff

Assist in member service oversight making sure all staff provide great customer experience

Very involved in front desk related tasks:

Answering phone calls in a polite and friendly manner to assist with questions or concerns

Taking info calls

Assist in member check-ins, sign-ups, cancellations, and updating member account information

Great/meet potential members and provide gym tour

Assist to facilitate member service issues and questions

Assist with team member management and provide backup support to Club Manager as needed

Ensuring adherence to all company policies and procedures

Help create and maintain a positive image for the club

Assist overseeing cleanliness and appearance of gym

Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions

Assist in ordering supplies, keeping inventory and tracking reports as needed

Qualification

Customer ServiceCommunication SkillsLeadership SkillsBasic Computer ProficiencyOrganizational Skills

Required

Honesty and good work ethic

Strong customer service skills

Strong communication, organizational and leadership skills

Basic computer proficiency

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs

Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language

Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift to 50 lbs. less than 30% of the time