WinCo Foods ยท 18 hours ago
Lead Clerk
Richland, WA
Full-time
Onsite
Mid LevelWinCo Foods is a growing family of supermarkets committed to providing low prices to customers. The Lead Clerk will assist management in store operations, perform clerk duties, and ensure excellent customer service while leading by example.
CommunitiesFood and BeverageHuman ResourcesTransportation
Responsibilities
Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer
Provides customer service by performing the duties of a clerk in the designated department (grocery or freight)
Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have
Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc
Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc
Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc
Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly
Assists immediate supervisor as needed or directed
Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions
May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.)
May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed
Maintains a constant awareness of customer and employee safety
Stocks and rotates merchandise in any area of the store as needed
Performs other duties as assigned or needed
Qualification
Required
High School Diploma or equivalent
Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others
Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers
Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity
Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking)
Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc
Perform basic math (add, subtract, multiply and divide) and compute weights and measures
Perform primary duties efficiently and accurately with honesty and integrity
Consistently provide world class customer service to internal and external customers
Work varied shifts in a 24/7 operation; including night, weekends and holidays
Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker)
Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent
Properly use cleaning chemicals in accordance with manufacture's guidelines and instructions
Properly handle food products per State and County laws, and WinCo standards
Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently
Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently
Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides
Understand state & federal regulations if certification is needed
Perform primary duties efficiently and accurately
Must be at least 21 years old
Food Handlers Certification (Per State Laws)
Benefits
Top-tier medical plans
Tuition support
Company
WinCo Foods
WinCo Foods is a family of employee-owned stores, with its own distribution and transportation network.
Founded in 1967
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2004-04-01Private Equity
Leadership Team
Brian Garcia
SVP IT / CIO
Daniel Moore
Senior Talent Acquisition Partner
Recent News
2025-09-06
Seattle TechFlash
2025-04-17
2025-03-28
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