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TailorCare · 2 hours ago

Care Advocate 8:00am - 5:00pm MST

Phoenix, AZ

Full-time

Hybrid

Mid Level

3+ years exp

TailorCare is transforming the experience of specialty care with a personal, evidence-based approach to improving patient outcomes. The Care Advocate role focuses on engaging members, providing education, and ensuring optimal member experiences throughout the orthopedic healthcare continuum.

Health CareMedical

Responsibilities

Responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs

Conduct outreach to eligible patients and educate them on the value of the program

Provide a brief, accurate articulation of the patient value proposition

Demonstrate empathy and effectively engage patients, creating a personalized relationship-based connection built on trust and rapport

Utilize motivational interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, within established time parameters, and in a way that resonates

Communicate effectively; understand and influence patient initiation and support processes

Identify innovative strategies to enroll patients into the program

Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into the program

Collaborate with providers, clinical staff, and community outreach programs when indicated

Perform other duties as assigned

Qualification

Healthcare experienceCustomer service skillsMicrosoft Office proficiencyMedical terminology knowledgeBilingual in EnglishSpanishVerbal skillsWritten skillsOrganizational skillsTeam collaboration

Required

Bachelor's degree or equivalent experience in healthcare

3+ years of related experience in a sales, direct marketing or customer service capacity in the healthcare industry

Proficient computer skills, including Microsoft Word, Excel, Access and Outlook

Experience working with Medicare populations and basic understanding of Medicare Health Plans

Knowledge of medical terminology

Excellent verbal and written skills

Ability to interact productively with individuals and with multidisciplinary teams

Excellent organizational and prioritization skills

Preferred

Previous experience in health coaching, patient support and/or engagement

Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers

Previous experience with remote/telemedicine care delivery

Bilingual in English and Spanish language proficiency

Benefits

Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.

Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.

Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.

Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!

Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.

Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.

Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.