Apply on Employer Site

SpartanNash · 2 hours ago

customer service manager

Plymouth, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

SpartanNash is a food solutions company that delivers the ingredients for a better life. The Customer Service Manager is responsible for leading the day-to-day activities of the department operations in a retail store, ensuring associates are trained, the department is fully staffed, and all company goals and performance indicators are met.

GroceryMeat and PoultryRetail

No H1B

Responsibilities

Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality

Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas

Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines

Maintain familiarity with all products carried in the department as well as throughout the store

Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs

Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline

Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines

Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department

Implement Our Winning Recipe and model our core values and competencies

Be responsible for department management including staffing, training, performance management, and career development of associates

Develop and monitor department goals

Develop and monitor department forecasts, as required

Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required

Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing 'Prime Time' standards

Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed

Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed

Develop and implement a plan that results in meeting company goals and key performance indicators

Additional responsibilities may be assigned as needed

Qualification

Retail managementInventory controlLeadershipStrategic planningCommunication skillsProblem solvingBookkeepingOrganizationMicrosoft WordMicrosoft ExcelMicrosoft PowerPointSpanishConflict management