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DecisionHR · 7 hours ago

Benefits Coordinator

St. Petersburg, FL, US

Full-time

Onsite

Entry Level

1+ years exp

DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL, providing industry-leading human resource solutions. The Benefits Coordinator provides administrative and client support for employee benefits programs, handling inquiries, processing transactions, and ensuring excellent customer service.

ComplianceEmployee BenefitsFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Respond to client and employee inquiries by phone and email, providing accurate and timely information regarding benefit-related matters

Monitor shared email queues and ensure all requests are tracked and resolved according to established service levels

Record and update benefit-related transactions and client interactions in Salesforce

Maintain current knowledge of organizational policies, procedures, and benefit plan provisions

Run standard ad hoc reports as requested to support benefit operations needs

Collaborate with internal departments to resolve client and employee issues efficiently

Ensure all actions and communications meet confidentiality, compliance, and service quality standards

Support additional projects and administrative tasks as assigned by the Benefits Supervisor

Qualification

SalesforceBenefits administrationMicrosoft OfficeCRM systemsWritten communicationVerbal communicationOrganizational skillsTime managementAttention to detail